Head of Programme Management

Stefanini is looking for a Program Manager (Dearborn, MI)
**Develop comprehensive project plans, defining the scope, goals, and deliverables for initiatives in alignment with organizational and product roadmaps.

Drive problem-solving and continuous improvement initiatives by leading cross-functional teams to design, implement, and scale AI automation solutions for the operations team, streamlining manual workflows and improving operational efficiency.

Facilitate the development effort by creating and monitoring an efficient, streamlined process between internal product/engineering teams and external payment vendors or financial partners.

Effectively communicate status updates to stakeholders and leadership across multiple organizations, utilizing configured data and analytics dashboards to provide clear, quantitative measurements of progress.

Ensure project and program objectives, deliverables, and results are completed within the agreed-upon scope, timeline, budget, and allocated resources.

Provide accurate and insightful analysis by configuring and manipulating data to solve complex operational and transactional problems, presenting this data in clear dashboard formats for executive presentations and reviews.

Identify technical, operational, and financial risks inherent to payment processing, and create robust risk mitigation plans to ensure the timely and secure completion of projects.

Serve as a subject matter expert in payments, transactional flows, and customer checkout experiences, ensuring our platform (Stripe) meets industry standards and delivers a frictionless user experience.

Product Management, Automation, Data/Analytics dashboards

Product Management - Expected to assist with leading the product lifecycle, define user stories and product roadmaps, prioritize the backlog (e.g., in Jira), and collaborate with cross-functional engineering and design teams to deliver high-quality features.

using Power BI) to track key performance indicators (KPIs) and translate complex datasets into actionable business insights.

• *Customer Checkout Customer Checkout - Preferred familiarity with online cart and checkout flows, fraud monitoring, payment gateways, billing systems, digital wallet integrations, and optimizing checkout conversion rates to reduce customer friction.
• *Expert in Project Management

Lead cross-functional teams to design and implement AI-driven automation solutions that optimize manual operations workflows.

Configure and analyze complex operational and transactional data to solve problems and build KPI dashboards.

Coordinate seamless collaboration between internal Product, Engineering, and Operations teams and external payment vendors.

Deliver clear, quantitative progress reports and status updates to leadership using data-driven insights.

Identify technical, operational, and financial risks unique to payment processing and execute mitigation plans.

Serve as the subject matter expert on payment systems, transactional flows, and customer checkout experiences.

• *Bachelor's Degree
• *Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***

Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.