Head of Sales & Support

Sales Manager, Newborn Screening (Hybrid - Durham, NC, USA) We’re looking for a highly motivated and versatile hybrid Sales Manager to drive growth and expand our presence in the dynamic newborn screening market. This critical role involves executing integrated strategies that focus on direct sales and supports strategic marketing and new business development opportunities. The ideal candidate will possess a deep understanding of the newborn screening landscape, a proven track record in customer relationship management, and the ability to articulate complex scientific and clinical value propositions to diverse stakeholders. Sales Develop and execute comprehensive sales plans to achieve and exceed revenue targets for newborn screening products and services. Maintain and extend the current customer portfolio in the US. Identify, prospect, and qualify new leads within public health laboratories, reference labs, and government agencies involved in newborn screening. Manage the sales cycle, from initial contact and needs assessment to proposal generation, negotiation, and contract close. Build and maintain strong, long-term relationships with key opinion leaders, decision-makers, and influencers in the newborn screening community. Provide accurate sales forecasts and regularly report on sales activities and pipeline status. Stay informed about competitive activities, market trends, and regulatory changes impacting the newborn screening market. This includes analyzing competitive landscapes, regulatory shifts, and technological advancements to inform strategic decisions. Proactively gather and communicate customer insights through various methods (e.g. interviews, focus groups, direct feedback from sales interactions) to deeply understand their challenges, pain points, and unmet needs. Collaborate closely with product development teams to translate market research findings and customer insights into actionable product requirements and value propositions, helping to define and prioritize the right products to bring to market. Contribute to the development of thought leadership content (e.g., Attend and monitor customer advisory committee meetings to gather direct feedback and foster strong relationships. Explore and support potential development work and collaborative initiatives with patient advocacy groups to better understand their needs and contribute to community efforts. Business Development Support Help to identify and evaluate potential strategic partnerships, collaborations, and new business ventures to expand market reach and diversify offerings, often informed by market research. Contribute to the development of business cases and financial models for new initiatives. LaCAR is a fast-growing biotech company that develops, produces, and sells IVD diagnostic kits for genetics and newborn screening worldwide. Headquartered in the Liège Science Park (Belgium), our facility in the US Research Triangle Park is dedicated to Newborn Screening making lives better for millions of babies. Your Qualifications Bachelors/Masters/Ph.D. degree in science, engineering, or health related field, or commensurate experience. Proven experience in sales, preferably in diagnostics, public health, or life sciences. Ability to understand and convey complex scientific concepts. Working Conditions FLSA Status: Full Time, Exempt. Hybrid In-Office/Work from home. Office location in Durham, NC, USA. Travel, domestic and international, up to 50% total time If this sounds like you, don’t wait-apply now!