Client/Customer Support Rep

Job Description
Job Description We are seeking a Client Relations Specialist to help develop and maintain strong, professional relationships with our clients. This role focuses on ongoing communication, understanding client needs, supporting client satisfaction, and ensuring a consistent experience throughout the relationship.

The Client Relations Specialist will communicate regularly with clients, provide information and updates, gather feedback, and collaborate with internal teams to address client needs. This position is well suited for someone who is personable, organized, and confident building relationships with a variety of clients.

Responsibilities

Develop and maintain positive, professional relationships with clients
Serve as a consistent point of contact for ongoing client communication
Learn about individual client needs, priorities, and expectations
Provide clients with relevant information regarding services, programs, and company initiatives
Conduct regular follow-up to maintain communication and address outstanding needs
Monitor client satisfaction and identify areas where additional support may be beneficial
Gather client feedback and communicate relevant insights to internal teams
Address routine questions and coordinate with appropriate departments when additional assistance is needed
Maintain accurate records of client communications, feedback, and relationship activity
Prepare client updates, materials, and other relevant information
Collaborate with internal teams to help provide a consistent client experience
Maintain current knowledge of company services, processes, and initiatives
Identify recurring client needs and opportunities to improve communication
Support client retention and relationship-building initiatives
Participate in client meetings, programs, and special projects as needed
Requirements
Bachelor’s degree or 1–2 years of relevant professional experience
Strong written and verbal communication skills
Excellent interpersonal and relationship-building abilities
Professional and confident when communicating directly with clients
Strong listening and problem-solving skills
Excellent organizational and follow-up abilities
Ability to manage multiple client relationships and priorities
Detail-oriented, dependable, and adaptable
Comfortable collaborating with multiple internal teams
Previous experience in client relations, account support, customer success, customer service, hospitality, or another client-facing environment is preferred Benefits
Comprehensive training and ongoing support
Hands-on client relationship experience
Professional development opportunities
Collaborative and team-oriented work environment
Exposure to multiple areas of client and business operations
Opportunities to strengthen communication, relationship-management, and problem-solving skills
Opportunities for continued growth and increased responsibility Atlanta, GA