Head of Operations Management (m/w/d)

Operations Manager
Job Type: Full-Time, Hybrid (50% Onsite, 50% WFH) Location: Los Angeles, Ventura, Lawndale, Rosemead, Santa Clarita, CA Pay: $62,000 - $86,00 + Performance Base Bonuses Benefits:

• Dental & Vision
• No Cost, Short-Term Disability & Basic Life Insurance
• About Us Elevo's mission is to transform the well-being of students so they look forward to coming to school. Our WASC-accredited curriculum engages students and fosters social-emotional learning through fun, physically active games, sports, and enrichment activities focused on arts, humanities, and STEM. The services we provide include the Expanded Learning Opportunities Program, Before & After School Programs, Summer & Intersession Programs, and so much more. As an Operations Manager, you will oversee all operations of Elevo's daytime support and after-school programs in your region while motivating and inspiring your team of Regional Program Managers and Site Success Managers. This role works within the Field Operations department, directly reporting to the Director of Operations. Oversee the team of Regional Program Managers and Site Success Managers

Ensure Regional Program Managers and coaches are trained on how to implement Elevo's curriculum and how to manage large groups of students.
Support Regional Program Managers in resolving issues and implementing the necessary procedures to improve programs, ensuring high-level ownership of customer satisfaction.
Conduct site visits as needed to serve as a support for the Regional Program Manager.
Support the Regional Program Manager with coach evaluations and ongoing leadership training.
Complete administrative tasks to maintain company compliance and complete hours fulfillment of programs (i.e. HR paperwork, terminations, COVID Compliance, shift auditing, rescheduling, etc.).
Collaborate with Training Managers on strategies, professional development, and training sessions to optimize coach knowledge.
Minimum of 4-6 years' experience in program and people management
Visit sites in your region 2-3 times per week or as needed (more site visits may be required at times
Associates' or Bachelor's degree in Social Work, Human Services, Addiction Studies, or Psychology
Experience in education, in-school programming, and/or enrichment programs for TK-6th grade
Intermediate Microsoft Office 365 experience
Strong program and people management
Creative problem-solver, customer-focused, decisive, and action-oriented
This position's target annual base pay range is $62,000 - $86,00. Elevo also offers a full range of health insurance benefits, 401(k) company match, and paid time off benefits. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.