Head of Sales Operations, Uber for Business

Uber Eats is seeking a highly strategic and execution-oriented Sales Workflow Lead to spearhead the evolution of our global sales workflows and seller technology experience.

With over 5,000 sales and account management professionals supporting merchants across Acquisition, Account Management, Onboarding, and Scaled Sales, we are focused on creating a simpler, more consistent, and more effective way of working. This role will be responsible for designing the future state of our sales processes and systems, ensuring our Salesforce ecosystem enables scalable, efficient workflows across regions while accommodating critical local market requirements.

You will serve as the connective tissue between business stakeholders and Seller Tech, translating business problems into scalable workflow designs, requirements, and prioritized roadmaps. This role combines business process design, Salesforce expertise, stakeholder management, and product thinking.

Design and optimize end-to-end seller workflows across Acquisition, Account Management, Onboarding, and Scaled Sales teams.

Build detailed future-state process maps and wireframes that clearly articulate user journeys, business logic, edge cases, and system interactions.

Define and document the rationale for proposed changes, including expected business impact and operational benefits.

Develop globally scalable solutions while appropriately incorporating local market requirements.

Act as the business owner throughout the development lifecycle, providing clarification, feedback, and stakeholder alignment.

Support testing, change management, and adoption planning for new capabilities.

7+ years of experience in Revenue Operations, Sales Operations, Business Process Design, Consulting, Product Management, Salesforce Transformation, or a related field.

Experience designing and optimizing complex sales processes at scale.

Strong Salesforce platform knowledge and understanding of CRM architecture and workflow design.

Experience translating business requirements into detailed process flows, wireframes, and implementation requirements.

Experience supporting large global sales organizations.

Experience working with Salesforce ecosystems and adjacent sales technology platforms.

Background in management consulting, business transformation, product management, or revenue operations.

Experience building governance frameworks and prioritization processes for technology investments.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

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