Head of Sales & Business Operations

When you join TT, you join a global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions that enable a safer, healthier, and more sustainable world. We are a global manufacturer passionate about advanced electronics that benefit our planet and people for future generations. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency, and delivering world‑class customer service.

Reporting to the site VP/GM, you will be responsible for continuously improving customer satisfaction, exceeding financial performance metrics, and driving momentum with our customer base. You will lead a team of program managers and customer service representatives, guide a portfolio of matrixed Customer Focused Teams, and play an integral role in growing our business, creating an environment for employees to thrive, and delivering financial results.

Provide coaching, direction, and management to the Program Managers and Customer Focused Teams, guiding the group to balance customer needs, cost, and schedule.

Establish customer relationships by identifying potential opportunities for year‑over‑year organic growth.

Assure the highest level of Customer Satisfaction and Service is delivered by you and your team.

Meet or exceed customer cost targets while preserving margin through alternative channels and obtaining commitments from customers to drive cost‑reduction approval and verification activities.

Improve efficiency and effectiveness of customer service transactions using Lean methodologies.

Work collaboratively with the Strategic Growth Director on NPI and growth opportunities.

Assist the VP/General Manager and Finance Director on yearly Budget/Strategy Review.

Lead the monthly review of customer forecasts, margin, excess & obsolete materials, returned material, and accounts receivable to ensure all targets are met and no potential risks to the company.

Conduct momentum forecasting to anticipate sales trends and support demand planning decisions.

Develop talent within the Program Management, Customer Service, and Customer Focus Teams to provide for succession planning.

Accountable for recovery performance across assigned accounts, including:

Excess & Obsolete (E&O) inventory recovery

Accounts Receivable (A/R) recovery and adherence to payment terms

Owns customer commercial agreements, including:

Deep, working knowledge of all customer contracts, LTAs, pricing agreements, and addenda

Ensures execution, compliance, and enforcement of commercial terms across the site

Proactively identifies commercial risk, leakage, or recovery opportunities

Leads contract negotiation activities within approved Delegation of Authority (DOA) for pricing, commercial terms, change orders, and amendments, in partnership with Legal, Finance, and the Site VP/GM as required.

Responsible for supporting New Product Introduction (NPI) integration through:

Ensuring commercial readiness through the Management of Change (MoC) process

Ensures commercial governance and discipline by:

Maintaining alignment between customer agreements and ERP/system execution

Minimum 5 years’ experience in project management, sales, business development, or equivalent roles.

Minimum 3 years’ experience managing a team with a proven track record of motivating and developing people.

Solid financial acumen.

Knowledge of contracting, negotiating, and commercial quotations with a focus on revenue expectations.

A sales mentality with personal drive, empathy for customers, common sense, self‑discipline, and negotiation skills.

Able to multi‑task and highly organized with effective time management skills.

Bachelor’s degree in engineering or business; postgraduate in business preferred.

Experience in strategic planning and execution.

Lean/Continuous improvement experience.

Experience combining multiple functions of project management, sales, and business development.

Experience in contract manufacturing and/or electronics.

Experience in highly regulated industries such as aerospace or medical.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team members are expected to perform all job duties in accordance with company safety policies, OSHA regulations, and established procedures. This includes wearing required personal protective equipment (PPE), participating in safety training, immediately reporting unsafe conditions or incidents, and stopping work when unsafe conditions exist. This position requires use of information subject to the International Traffic in Arms Regulations (ITAR), which may impose limitations relating to nationality. We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

#J-18808-Ljbffr TT Electronics plc