Customer Service Administrative Professional - Part-Time

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek .
The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.
In Addition To Rewarding And Meaningful Work, Front Range Community College (FRCC) Offers a Comprehensive Benefit Package Designed To Provide You And Your Eligible Dependents, Including Domestic Partner, With a Broad Range Of Employer Paid And Employee Paid Benefit Options Including
Medical, Dental, Vision, Life and Disability benefits, Health Benefits.
Strong, secure, yet flexible retirement benefits, Colorado PERA .
Access to a tuition reimbursement program for eligible employees, their eligible dependents and domestic partners at any of the 13 system community colleges.
Access to an Employee Wellness Program and Employee Assistance Program (CSEAP).
A comprehensive leave program, including: annual and sick leave, paid holiday and winter break (we are closed the week between December 25 and January 1.)
Opportunities to work hybrid 2 day per week.
This position does require a strong on-campus presence on the Westminster Campus (Westminster, CO) and will need to travel occasionally to the other two FRCC Campuses for meetings, trainings and events.
This position works the following shift: Monday-Friday, 8:30 am-5:30 pm. (The Office of the Registrar provides an efficient delivery of services to meet the needs of FRCC internal and external community including Colorado Community College System (CCCS). The Registrar's role is vital and central to managing campus enrollment and possesses primary responsibility for maintaining the security and integrity of the institution's academic records. Specifically, the Office of the Registrar is responsible for the following: maintaining an accurate and complete academic history for each current and former student; providing an effective method of enrollment, interpreting and enforcing policy to internal and external constituents as appropriate and in accordance with state, federal, and institutional policy; assist with development of course scheduling and academic instructional calendar; preparing and publishing registration schedules; providing academic records; academic record and enrollment reporting; international student admissions; The Systems & Records Support Specialist plays a vital role in supporting the operational and technical functions of the Academic Systems & Records Coordinator. This position ensures the accuracy and integrity of student records, supports curriculum and program updates, and provides frontline assistance for academic systems and supplemental application processes. The Specialist contributes to institutional compliance, student success, and efficient academic operations through detailed record management, communication, and cross-departmental collaboration.
Reviews and implement curriculum fixes and assist with teach-out plan reviews in collaboration with Academic Services.
Assists in preparation of the 85/15 report for Military/Veteran Services in coordination with the Veterans Services team every semester to comply with federal compliance requirements and deadlines.
Supports conducting degree verifications and respond to related inquiries from internal and external stakeholders.
Supplemental Applications & Admissions Support
Screens submitted documents for supplemental application programs, ensuring completeness and compliance with program requirements for initial eligibility.
Provides guidance and troubleshooting to students navigating the supplemental application process.
Academic Systems Troubleshooting and Maintenance
Provides basic troubleshooting for degree audit software system, Degree Check (DC), and escalates complex issues to the coordinator.
Supports the testing and implementation of system updates related to academic records and planning tools.
Customer Service & Department/Division Support
Responds to student, faculty, and staff inquiries via email, phone, and ticketing systems with professionalism, accuracy, and adherence to FERPA and institutional policies.
Supports communication efforts related to academic records, curriculum updates, and supplemental admissions processes.
Contributes to departmental operations by managing documentation, supporting workflows, and assisting with broader initiatives as needed.
Provides back-up support across functional areas to ensure consistent service, operational continuity, and departmental coverage.
Assists with college events and division-sponsored activities designed to enhance student support.
Thirty-six months (36) of professional, general administrative or office support experience. The primary function of your job must be clerical. Part-time experience will be pro-rated ). See Resume” statements or blank employment history on the application in lieu of a complete application will not be accepted. A cover letter that describes your interest in this position, how your experience aligns with the minimum qualifications of this position and completed work experience (employment detail) within your application is required for your application to move forward. No Cover letter or Incomplete applications will not be accepted.
College, university, from an accredited institution may substitute for the clerical experience as listed above on a year for year basis. (A COPY OF YOUR TRANSCRIPT VERIFYING THE REQUIRED CREDITS MUST BE RECEIVED BY APPLICATION DEADLINE, IF SUBSTITUTION IS USED TO MEET THE MINIMUM REQUIREMENTS)
Customer Service: Provide information to supervisors, co-workers, students & faculty by telephone, emails, in written form or in person.
Technology: Create and update spreadsheets, and documents. Enter and update information into formal databases.
Handle complaints, settle disputes, resolve grievances and conflicts and negotiate with others.
Event Planning: Scheduling rooms, planning, managing, and facilitating events.
Recognizes the need to become knowledgeable about the ways to communicate and support students and coworkers of other backgrounds.
Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to the job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide Front Range Community College, Office of Human Resources with an official disposition of the charges.
This form must be delivered to the State Personnel Board by email (***email_hidden***), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed View phone number on workus.org) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
contact the State Personnel Board for assistance at View phone number on workus.org; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately.
Important Note To Applicants: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.
Comparative Analysis: All state classified employees must be hired and promoted through a comparative analysis process. Part or all of the analysis for this position will include a review of your application material. Applications may be used to assess and rank applicants who meet the minimum requirements, cut to a top group, or establish an eligible list for referral to the position.
Be sure your application material specifically addresses your qualifications, experience and accomplishments as they relate to the duties, minimum qualifications, substitutions, and preferred qualifications listed, including answering all supplemental questions thoroughly and with great detail. Failure to include adequate information or follow instructions may result in your application not being accepted for this position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Front Range Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Bob Gregory, robert.If you are an individual who wishes to request reasonable accommodations for an exam, you must do so at least three days prior to the administration of the exam. Front Range Community College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report. The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. Front Range Community College's alcohol and other drug policy
VAWA policy
Campus security policies
Campus/community resources
By going to the internet website at: Printed copies of the FRCC Campus Annual Security Report are available on request through the Dean of Students Affairs Office and any college Campus Security and Preparedness Office
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Are you currently or have you in the past, worked in the Administrative Assistant Series within the State Classified System? Describe your experience serving as the first point of contact for a department or organization. What were your primary customer service responsibilities? Describe your experience using Microsoft Office Suite (Excel, Word, Outlook), as well as MS Teams and SharePoint in a professional setting. Describe your experience processing and managing information, documents, or forms. Include examples of how you have compiled, verified, entered, recorded, or maintained data.
Do you have experience working with database systems such as Banner, BDM, Navigate, Degree Works, Microsoft Access, or similar platforms? Provide an example of your experience interpreting and explaining policies, procedures, or guidelines to others. Provide a specific example of how you successfully handled shifting priorities.