Client Service Support Rep

Key accounts to drive adoption and retention and identify areas for expansion
within our platform. might be the desire to serve others- but you are blinded by the limits placed on
The Client Success Advisor role is key to Diligent’s
Customer Success retention strategy.

optimizing the functionality of the GRC platform and modules to align with
Collaborate with clients on internal roadmaps, governance, risk, and
compliance requirements to be implemented within Diligent’s platform.
* Ensure proper understanding and adoption of the platform solutions to
identify at-risk clients and help increase usage of the software and modules.
* Partner closely with internal Product, Customer Success, Support, and Sales
teams to drive continuous improvement of the platform based on client use
Monitor industry trends, regulatory developments, and emerging best practices
Minimum of 5-7 years of experience in a client-facing role within the legal,
customers see tangible business value.

• experience with software solutions and platforms.
• Willingness to travel to client sites.

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS
solutions, helping more than 1 million users and 700,000 board members to
clarify risk and elevate governance. The Diligent One Platform gives
practice so they can more effectively manage risk, build greater resilience and
At Diligent, we're building the future with people who think boldly and move
Whether you're designing systems that leverage large language models or
part of a team reimaging workflows with AI, you'll help us unlock entirely new
who keep learning, and we are building it together. just building the future - you’re an agent of positive change, joining a global
community on a mission to make an impact.

com or follow us on LinkedIn

• and Facebook

internal processes and to help our clients
* Diligent offers a flexible work environment, global
days of service, comprehensive health benefits, meeting free days, generous
time off policy and wellness programs to name a few
* We may be headquartered in New York City,
but we have office hubs in Washington D.Diversity is important to us. We foster and encourage diversity through our
support the education of our team, facilitate dialogue, and foster
passionate, smart, and creative people who not only want to help build the
software company of the future, but who want to make the world a more
Headquartered in New York, Diligent has offices in Washington D.foster strong collaboration and connection, this role will follow a hybrid work
If you are within a commuting distance to one of our Diligent office
believe that in-person engagement helps drive innovation, teamwork, and a strong
sense of community.

We do not discriminate based on race, color, religious creed, sex,
disability, mental disability, age, military status, protected veteran status,
marital status, registered domestic partner or civil union status, gender
(including sex stereotyping and gender identity or expression), medical
condition (including, but not limited to, cancer related or HIV/AIDS related),
genetic information, or sexual orientation in accordance with applicable
federal, state and local laws. of criminal histories, consistent with legal requirements. EEO Policy [ and Know Your Rights
[ with disabilities and disabled veterans in our job application procedures. you need assistance or an accommodation due to a disability, you may contact us
Visa
sponsorship may be available for select positions based on business needs and
Please find the link to our candidate privacy policy