Senior HR Generalist - Remote

Location: Remote - California (California-Based Required)
Employment Type: Full-Time
Schedule: Full-Time (Flexible based on business needs)
Remote with Occasional Travel
Reports To: Manager of Human Resources

About Pacific Health Group
At Pacific Health Group, we care deeply about the people and communities we serve. Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life.

Embrace innovation, trying new ideas, learning fast, and improving care.

Own our roles, staying accountable for outcomes and documenting accurately.

Collaborate with purpose, partnering across departments and with community providers to solve problems.

The Senior Human Resources Generalist position conducts workplace investigations, advises managers on performance and corrective action, supports leaves and accommodations, interprets policies, leads assigned HR projects, and helps ensure consistent HR practices across the organization.

The Senior HR Generalist works independently within established policies and serves as a senior resource to the HR team. This is an individual contributor position that reports directly to the Human Resources Manager.

Employee Relations and Investigations

Serve as an HR resource for employee relations concerns involving performance, conduct, attendance, communication, workplace conflict, and policy violations.

Maintain accurate and confidential employee relations records.

Identify employee relations trends and recommend proactive solutions.

Escalate high-risk, executive-level, or legally sensitive matters to the Human Resources Manager.

Performance Management and Manager Support

Advise managers on performance concerns, employee conduct, attendance, documentation, and policy application.

Review HR documentation for accuracy, consistency, and professionalism.

Coordinate with the Human Resources Manager before high-risk corrective actions or involuntary terminations.

Identify recurring management challenges that may require additional training or support.

Partner with the HR Generalist on cases involving overlapping leaves, recurring absences, medical restrictions, or complex employee circumstances.

Document accommodation discussions and approved outcomes.

Escalate potential denials, undue-hardship concerns, or high-risk decisions to the Human Resources Manager.

Policy and Compliance

Interpret and explain HR policies to employees and managers.

Promote consistent application of policies across departments.

Draft and revise HR policies, procedures, forms, templates, and employee communications.

Support personnel-file, documentation, leave, employee relations, and compliance audits.

Identify potential compliance risks and recommend corrective action.

Assist with agency inquiries, claims, audits, and legal-document requests as directed.

Maintain current knowledge of California employment practices and HR best practices.

Provide advanced support for onboarding, promotions, transfers, compensation changes, performance management, leaves, accommodations, and separations.

Provide backup support for critical HR functions during absences or high-volume periods.

Ensure HR documentation and employee communications are complete, accurate, and professional.

HR Team Support

Serve as a senior resource to the HR Generalist and HR Coordinator.

Provide guidance on employee relations, leave administration, documentation, policies, and HR procedures.

Support training and cross-training of less-experienced HR team members.

Promote consistent HR practices and strong internal collaboration.

Employee Engagement and Retention

Support employee-engagement, recognition, and retention initiatives.

Review stay interviews, exit interviews, surveys, and employee feedback for recurring themes.

Lead assigned HR projects from planning through implementation.

Develop project timelines, responsibilities, communications, and success measures.

Support new HR programs, organizational changes, policy implementations, and process improvements.

Track and analyze employee relations, turnover, retention, leave, accommodation, and other HR data.

Prepare reports and recommendations for the Human Resources Manager.

Perform other related duties and special projects as assigned.

Accurate and compliant HR documentation and personnel file management.

High employee satisfaction with HR service and responsiveness.

Bachelor’s degree in Human Resources, Business Administration, or related field or an equivalent combination of education and relevant experience.

5+ years of progressive HR experience in a generalist capacity.

Strong working knowledge of California employment laws and HR best practices.

Excellent interpersonal, communication, and relationship-building skills.

Proficiency with HRIS platforms (Paycom preferred) and ATS systems (Workable or similar).

Strong organizational skills with the ability to manage competing priorities in a remote environment.

Professional HR certification (SHRM, HRCI, or equivalent).

Holidays

Medical coverage

Disability and EAP

Financial & Professional

Growth opportunities

Fully remote position within California.

Regular virtual meetings and collaboration with leadership and HR partners.

Occasional travel for meetings, training sessions, or company events.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Job Application & Offer Disclaimer
Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. Employment offers are contingent upon meeting role qualifications and successfully completing all required recruitment steps, which may include:

Submission of an internal application

Final interview with hiring leadership

Formal verbal offer from authorized hiring representatives

Important Notice: Any communication claiming to represent Pacific Health Group that bypasses this process is not authorized.

AI & Human Interaction in Recruitment
All qualified applications are reviewed by our recruiting and HR team to ensure fair, equitable, and human-centered hiring decisions.

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