Head of Operations & Business Management

Compensation: $175,000 Base Salary + Performance Bonus

We are seeking a Director of Operations to lead day-to-day operations for a growing communications and technical services organization in Congers, NY.

This individual will oversee field operations, service delivery, scheduling, technical teams, and operational execution. The ideal candidate is a strong leader who can bring structure, accountability, and operational discipline to a growing business.

Lead daily operations across field service, installations, maintenance, repairs, and customer support.

Manage and develop supervisors, technicians, and operational personnel.

Establish clear processes, performance expectations, and accountability across teams.

Oversee scheduling, dispatch, resource allocation, and workforce planning.

Coordinate across sales, engineering, inventory, purchasing, and project teams to ensure efficient execution.

Identify operational bottlenecks and implement improvements to increase efficiency, quality, and customer satisfaction.

Manage operational escalations and ensure timely resolution of customer issues.

Track key performance indicators, including productivity, response times, project completion, and resource utilization.

Partner directly with executive leadership to translate business objectives into operational results.

Proven leadership experience in military operations, business operations, field services, or another execution-focused environment.

Strong organizational skills with the ability to manage multiple priorities and competing demands.

Experience improving processes, building systems, and leading organizational change.

Comfortable operating in a fast-paced, growing business where structure and processes are evolving.

The Director of Operations will create a more organized, accountable, and scalable operation. Teams will have clear priorities, customers will receive consistent service, and leadership will have greater visibility into performance.

Success will be measured by improved operational efficiency, stronger team performance, reliable service delivery, and the organization's ability to support continued growth.

Bonus: Performance-based bonus