Head of Service Management

Health insurance

Job Summary: Are you Looking for a Career and not a Job with a Growing company that Values Culture, Core values and a sincere desire to provide excellent service? We believe in providing an honest approach to service, safety and quality for our customers. We are of the mind that true service is the pure motive Ideology where Money is not our Master but providing the best in service, safety, quality and reliability. If that's you then we are looking for an experienced HVAC service Manager to oversee our team of technicians and ensure the success of our Staff. We are really looking for someone with a Heart for customers who has a good knowledge of HVAC, maintenance, repair and installation.

Weekly Training for techs for sales and Service and install

This position offers the opportunity to lead a team of skilled technicians, contribute to the success of HVAC projects, and enhance your expertise in the field. as a Service Manager you'll lead a dynamic team dedicated to providing top-notch HVAC solutions. This exciting opportunity allows you to make a significant impact while ensuring customer satisfaction and operational excellence.

Oversee daily operations of the service department to ensure timely and quality service delivery.

Manage and train service technicians to uphold company standards and enhance performance.

Develop and implement service policies and procedures for efficiency and effectiveness.

Monitor service calls and customer feedback to ensure high levels of satisfaction.

Manage sales and installation teams to ensure seamless service transitions.

Maintain inventory levels and manage equipment and tool procurement.

Prepare and manage budgets, forecasts, and financial reports for the service department and weekly PAY

In The field with Techs and Sales Ability

Proven experience in HVAC service management or a similar leadership role.

Strong knowledge of HVAC systems, service operations, and customer service best practices.

Ability to analyze data and make informed decisions to improve service efficiency.

Strong problem-solving skills and a customer-focused mindset.

Proficiency in service management software and Microsoft Office Suite.

Willingness to work flexible hours, including on-call availability as needed.

COLD FACTOR HEATING & AIR SERVICES has been serving the Flower Mound and North Texas communities for over 15 years, providing reliable heating and air conditioning solutions. Our gaol is to be the most trusted Hvac company in North Texas. Our commitment to customer satisfaction and quality workmanship has earned us a loyal client base, and our supportive work environment makes us a great place for employees to grow and thrive.

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