Head of Programme Management

SSVF Program Manager

Columbus House, Inc.

Full Time (40 hours/week), FLSA Exempt, Non-Essential

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless. Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: “To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities.”

With guidance from the Director of Middlesex & Veteran Services, the SSVF Program Manager will screen referred applicants, assist applicants through the eligibility process, and if qualified, provide on-going oversight based on program requirements. The goal of the program is to promote housing stability among very low-income veteran families who reside in or are transitioning to permanent housing. The Program Manager will provide direct supervision and program oversight to case managers and the SOAR Benefit Specialist.

Perform internal file audit for all files turned in for File Review and Close Out and record the results and provide feedback by email and one-on-one Supervision

Complete a minimum of three files audit each per month and record the findings on the File Review Worksheet and submit the result to the Director of Quality Assurance and the case manager

Review and approve all Temporary Financial Assistance and supporting documentation

Track all Temporary Financial Assistance so the program does not exceed the 40% Prevention dollar threshold

Provide oversight and tracking to ensure all applicants that are not eligible for the SSVF Program are referred to the appropriate community providers

Supervise landlord outreach and education efforts; assist with property inspections and the leasing process

Attend regularly scheduled supervision, team, or staff meetings as requested. Attend network meetings; network to promote the SSVF program among the three covered counties

Bachelor’s Degree in Human Services or related field plus a minimum of two years’ experience in an administrative or management role

Knowledge of Motivational Interviewing, Person-Centered-Planning, Harm Reduction, Trauma Informed and Gender Specific Care and Housing First philosophies and models

Excellent organizational and time management skills

Supervised by: Director of Veteran Services & Middlesex Emergency Services

Schedule: Monday – Friday 9am–5pm

Medical, dental, vision benefits are offered along with other additional voluntary coverages with full time employment

401 K retirement plan with employer matching contribution

10 paid holidays

Protected Veterans and Individuals with Disabilities Encouraged to Apply

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