Customer Service Officers

Service Advisor | Base + Commission - Olympia Kia

Olympia Kia - Olympia, WA 98502

Overview

Salary Range $60,000.00 - $120,000.00 Base+Commission/year Category Service

Description

Olympia Kia is seeking an experienced and customer-focused Service Advisor to join our dynamic service team. As a key liaison between our customers and service technicians, the ideal candidate will have a strong background in automotive service, excellent communication skills, and a commitment to delivering a superior customer experience. At Olympia Kia, we are committed to excellence in both customer service and employee satisfaction. We take pride in fostering a respectful, professional, and growth-focused environment where our team members can thrive.

Why Join Olympia Kia?

Supportive Team Culture: Work alongside friendly, experienced professionals who are passionate about what they do and eager to help you succeed

Career Growth Opportunities: We invest in your future with ongoing training and opportunities for advancement within our dealership and the wider Kia network

Customer-First Focus: Be part of a company dedicated to providing exceptional service that keeps customers coming back

We're proud to be ranked #2 among Extra-Large Best Places to Work in Washington, reflecting our strong commitment to a supportive and rewarding workplace culture.

Service Advisor Job Responsibilities

Greet and assist customers in a professional and courteous manner

Accurately document vehicle concerns and service needs

Provide detailed cost estimates and clearly explain recommended services

Coordinate repair timelines and communicate status updates to customers

Work closely with technicians to ensure timely and accurate service completion

Maintain customer satisfaction through follow-up and consistent service quality

Service Advisor Benefits and Compensation

On top of competitive pay, we are proud to offer

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

Service Advisor Qualifications

Previous experience as a Service Advisor in an automotive dealership or repair facility required

Strong knowledge of vehicle systems and maintenance procedures

Proven ability to manage multiple tasks in a fast-paced environment

Exceptional interpersonal and organizational skills

Experience with Reynolds or other dealership management software preferred

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

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