Emergency Dispatcher - FULL TIME!
Superior Mobile Health
Schedule: Full-Time | In-Person
All new hires are required to complete a three-week onsite training program.
The EMS Dispatcher I is responsible for efficiently handling incoming emergency and non-emergency calls, accurately entering and validating information in the Computer-Aided Dispatch (CAD) system, and supporting the overall dispatch workflow. This role focuses on high-quality call intake, data accuracy, and seamless coordination with field crews and higher-level dispatchers.
Answer incoming emergency and non-emergency calls with professionalism, urgency, and strong situational awareness.
Accurately enter, verify, and update all call data into the CAD system.
Review, edit, and validate call information submitted through portals or hospital interfaces.
Maintain strict confidentiality of patient and company information in compliance with HIPAA and organizational policies.
Collaborate effectively with Dispatchers II, Shift Supervisors, and field crews to ensure timely response coordination.
Support the dispatch team with complex call intake or clerical tasks as needed.
Stay current on company procedures, protocols, regional geography, and CAD best practices.
Perform other duties as assigned to support efficient dispatch center operations.
2+ years of dispatch experience strongly preferred (EMS, fire, police, or high-volume medical dispatch).
- Demonstrated proficiency with Computer-Aided Dispatch (CAD) systems.
- High school diploma or GED required.
EMD, ETC, or equivalent) is a plus.
Attention to Detail Exceptional accuracy in data entry and error detection under pressure.
Customer Communication Professional, empathetic, and clear communication with callers in stressful situations.
Multitasking & Prioritization Effectively manages multiple calls, data entry, and follow-ups simultaneously.
Team Collaboration Strong team player who supports Dispatchers II and supervisors.
Technical Fluency Proficient with CAD systems and dispatch-related software.
Previous EMS, 911, or emergency medical dispatch experience.
Bilingual (English/Spanish) highly preferred.
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