Veterinary Client Service Rep

Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Vision insurance

Allied Veterinary Specialists (AVS) – Orange Park & Jacksonville (E-Town), Florida

Join a Growing Emergency & Specialty Hospital Team Dedicated to Excellence, Compassion, and Teamwork

At Allied Veterinary Specialists (AVS), we believe exceptional patient care begins with exceptional people. As we continue expanding our Emergency & Specialty services throughout Northeast Florida, we are seeking experienced Client Service Representatives (CSR) to join our teams at our Orange Park and Jacksonville (E-Town) hospitals.

Our culture is rooted in Compassion, Respect, Education, Advancement, and Service.

Position Overview

The Client Service Representative serves as the first impression of Allied Veterinary Specialists and plays a critical role in creating a welcoming, supportive, and professional experience for clients, patients, and referring veterinarians.

Responsibilities

Greet clients and patients professionally and compassionately

Manage incoming phone calls and direct communications appropriately

Schedule appointments, consultations, and procedures accurately

Check patients in and out efficiently

Review estimates, invoices, and payment options with clients

Process payments and maintain financial accuracy

Support emergency patient arrivals and urgent client needs

Maintain accurate client and patient records

Required Qualifications

Minimum of 3 years of veterinary Client Service Representative experience

Experience working in a veterinary hospital environment

Strong client communication and customer service skills

Ability to remain calm and professional in emergency situations

Excellent multitasking and organizational abilities

Preferred Qualifications

Emergency and Specialty Veterinary Hospital experience strongly preferred

Experience handling high call volumes and multi-line phone systems

Experience with ezyVet and/or VetRadar software systems preferred

Schedule Opportunities

7:00 PM – 7:00 AM

12:00 PM – 10:00 PM

6:00 PM – 12:00 AM

10:00 PM – 5:00 AM

Overnight-focused candidates are strongly encouraged to apply.

Overnight Shift Differential

Additional overnight shift differential compensation is available for overnight positions.

What We Offer

Competitive compensation based on experience

Overnight shift differential opportunities

Continuing education and professional development opportunities

Career advancement and leadership development programs

Collaborative and supportive hospital culture

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