Head of Operations Management (m/w/d)

Operations Manager
Folio Association Management (FAM) is seeking a highly organized, operationally driven Operations Manager / Licensed Community Association Manager (CAM) to support and oversee the Miami division. This is a leadership and administrative role responsible for:

Driving operational standards and internal office performance
Supporting Regional leadership with onboarding, training, reporting, compliance, and process execution
Providing field support as a licensed CAM, including onsite coverage for communities during manager absences (PTO, vacancies, transitions)
This role is critical to ensuring consistency, accountability, and service delivery excellence across the Miami portfolio.
Key Responsibilities

Office & Administrative Leadership
Oversee daily operations of the Miami office, ensuring efficiency, organization, and adherence to company standards
Manage administrative staff and workflows, including client sale and rental applications, document control, recordkeeping, and office systems
Maintain office infrastructure including supplies, systems, and vendor coordination
Serve as a central liaison between Miami operations, Regional leadership, and corporate support teams
Support HR and Leadership in onboarding of new hires
Support RVP with team meetings and training events

Standards of Excellence & Compliance
Monitor and enforce Folio's operational standards across properties
Review and audit, Manager reports and board packages, Meeting minutes and agendas, Property files and compliance documentation, Technology platform usage (CINC accounting systems, communication tools, databases)
Ensure consistency in, Budget timelines, year-end processes, and compliance deliverables, Insurance documentation and regulatory requirements
Prepare executive-level reporting and presentations for leadership

Operational & Staff Oversight
Support Regional leadership in supervising onsite teams, including:
Assist in staffing coordination, onboarding, and performance tracking
Identify operational gaps and implement process improvements
Ensure company policies and procedures are consistently followed across properties
Provide direct manager training on tools and systems as needed

Onsite CAM Coverage & Field Support
Serve as a licensed backup Community Association Manager for the Miami portfolio
Provide onsite coverage for Manager PTO or absences, Staffing gaps or transitions, New property onboarding
Attend Board meetings, manage vendor interactions, and support day-to-day operations when deployed onsite
Step into active community management responsibilities as needed, ensuring continuity of service

Communication & Reporting
Maintain clear, professional communication with Regional leadership, Onsite managers and staff, Internal departments
Assist in preparing internal communications related to staffing updates and operational changes
Ensure accuracy and timeliness of all reporting systems and databases

Core Competencies

Operational Excellence & Process Management
Leadership & Team Support
Attention to Detail & Compliance Oversight
Financial Acumen
Communication & Interpersonal Effectiveness
Problem Solving & Initiative
Adaptability (Office + Field Environments)
Qualifications

Active Florida CAM License (Required)
Minimum 3-5 years of community association management experience (South Florida preferred)
Experience in both administrative operations and onsite property management strongly preferred
Strong knowledge of Florida Condominium & HOA regulations (Chapter 718 & 720), Property operations, staffing models, and vendor management
Proficiency in Microsoft Office and property management software platforms
Ability to manage multiple priorities in a fast-paced environment
Bilingual (English/Spanish)
Work Environment & Schedule

Primary office-based role in Sunrise with travel to local Miami properties as needed
Full-time, exempt position (Monday–Friday standard schedule)
Flexibility required for Associate New Hire onboarding support, Onsite coverage assignments, Occasional evenings (Board meetings), Emergency response situations
Why This Role is Critical
This position serves as the operational backbone of the Miami division, bridging:

Lead Office Administration
Support Field Operations
Support Brand Leadership Execution
Success in this role requires someone who can move seamlessly between strategy and execution, while maintaining high standards across both office and property environments