HR Service Center Generalist

HR Operations (People Services) PartnerLocation: Irvine, CAKey ResponsibilitiesLead HR service center operations, serving as the primary escalation point for HR inquiries, ensuring timely resolution, disciplined case governance, and effective judgment in managing complex or sensitive situations.Oversee core HR operations including onboarding, offboarding, job changes, data management, verifications, and employee support through case management platforms.Lead complex case management strategy, partnering with Legal, ER, IT, HRIS, Security, and vendors to manage escalations, evaluate nuanced accommodation cases, and develop decision making frameworks for high-risk scenarios.Own governance frameworks for terminations, offboarding controls, benefits and leave programs, identity and access management, and data quality standards across all worker types.Ensure compliance and audit readiness by maintaining documentation standards, supporting internal / external audits, strengthening global stock audit processes, and implementing robust operational controls.Optimize HR technology and systems, including Workday workflows, data validation, reporting, and cross functional downstream impacts; collaborate with HRIS on enhancements and new system capabilities.Analyze HR operational trends and metrics to identify risks, inform preventive solutions, improve cycle times, and enhance overall employee and manager experience.Serve as a strategic HR operations advisor, providing guidance to leaders and HR partners to ensure consistency, compliance, and scalable best practices across regions.Qualifications7+ years of HR Operations, HR Shared Services or Employee Support Experience with a strong understanding of HR Processes, including Onboarding, Offboarding, Accommodations and Employee Documentation.Bachelor's degree in Human Resources, Business Administration, or related field.Proficiency with HR Systems and Case-Management tools (Workday, ServiceNow, etc.)Ability to interpret and apply HR Policies accurately in day-to-day work while exercising discretion and independent judgment in performance of duties and maintains an advanced degree of confidentiality.Excellent written and verbal communication skills with a customer-centric approach.Technology ProficienciesWorkdayMicrosoft Office Suite (Powerpoint, Excel, Word, Outlook, etc.)Preferred AttributesServiceNowPlatinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles, and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.