Hotel Head Of Housekeeping

As the Housekeeping Coordinator, you will serve as the vital communication link between housekeeping staff, other departments, and hotel management. You will ensure the smooth and efficient operation of the housekeeping department by managing administrative duties, coordinating daily activities, and maintaining high standards of service and cleanliness expected in a luxury environment. This role requires exceptional organizational skills, attention to detail, and a strong commitment to guest satisfaction.

DUTIES & RESPONSIBILITIES Coordinate daily housekeeping operations including room assignments, special requests, and service prioritization.

Communicate effectively with Room Attendants, Housepersons, and Supervisors to ensure timely and accurate room status updates.

Maintain close coordination with Front Office, Engineering, and other departments for efficient room turnover and guest satisfaction.

Input and manage data in property management systems including room status, maintenance issues, and guest preferences.

Monitor inventory and requisitions for linens, cleaning supplies, and amenities as needed.

Prepare and distribute daily reports including room occupancy, arrivals, departures, and VIP or special requests.

Respond to guest requests or complaints related to housekeeping services promptly and professionally.

Support the Housekeeping leadership team in administrative duties such as scheduling, timekeeping, and training documentation.

Ensure compliance with hotel standards, safety procedures, and hygiene protocols.

Assist with inspecting rooms when required to ensure quality and readiness.

Assist in maintaining a high morale level in the department by displaying a positive attitude.

Maintain clean and organized work area, including storage areas.

REQUIRED SKILLS & EXPERIENCE Minimum one year in a hotel or hospitality environment.

Knowledge of front and back of-house operations.

Previous experience in handling phone calls and computer systems.

Extreme attention to detail in all areas, organizational skills, and strategic thinking.

Excellent communication skills – oral and written.

Excellent guest service skills.

Flexibility to work varied shifts including weekends, holidays, and evenings.

Professional appearance and demeanor.

PHYSICAL REQUIREMENTS Must be able to lift equipment, supplies, etc. of at least 30 pounds.

Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

The role may require extended periods of time on your feet, especially during peak hotel hours or events.

Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Available to work varied shifts, including nights, weekends, and holidays.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.

#J-18808-Ljbffr