Housekeeping Supervisor

SpringHill Suites by Marriott Downtown Charleston is seeking an experienced and dynamic Housekeeping Supervisor for their housekeeping department. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The purpose of the Housekeeping Supervisor is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness.

Essential Job Functions

• Responsible for the overall cleanliness of the hotel by maintaining an organized and efficient Housekeeping operation.
• Prepares work schedules in accordance with forecasted occupancy.
  Supervises the day to day activities of housekeeping staff.
• Maintains familiarity with cleaning equipment; fills out requisition orders as necessary.
• Oversees and conducts inspections of Public Space for efficiency and cleanliness.
• Insures public space meets and exceeds customer expectations for the appearance of the hotel.
• Conducts department training on a regular basis.
• Provides staff with the skills training to provide value added service to customers.
• Monitors service and teamwork on a regular basis and counsels associates as needed.
• Insures that guest rooms are within the standards of Auro and franchise hotels.
• Inspects all guest rooms each quarter; checks "In" house or "Stay-over Rooms" as necessary.
• Writes maintenance orders as needed. Conducts inventories as assigned.
• Checks linen closets and carts for cleanliness and supplies.
• Trains associates on proper cleaning techniques.
• Uses 100 point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers.
• Insures that all associates follow safety rules and procedures. Takes corrective action where required to improve safety of work areas.
• Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
• Determines, communicates, and monitors achievement of standards of performance on a timely basis
• Maintains proper linen pars, chemicals, and amenity inventories.
• Recommends purchases of products; remaining within budget.
• Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc.
• Confers closely with the Executive Housekeeper at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Equal Opportunity Employer


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For further information, please review the Know Your Rights notice from the Department of Labor.