Front of House Manager on Duty

Front of House (FOH) Manager on Duty

Position Type

Full-Time / Part-Time (as applicable)

Reports To

General Manager / Director of Operations

Job Summary

The Front of House Manager on Duty (MOD) is responsible for leading daily FOH operations to deliver an exceptional Chick-fil-A guest experience. This role oversees guest service, team member performance, food quality standards, and operational execution during assigned shifts. The FOH MOD models Chick-fil-A Core Values, leads with positivity, and ensures a safe, efficient, and welcoming environment for guests and team members.

Key Responsibilities

Guest Experience

• Ensure every guest receives fast, friendly, and accurate service
• Resolve guest concerns promptly and professionally, turning problems into positive experiences
• Maintain Chick-fil-A standards for hospitality, cleanliness, and brand presentation
• Monitor dining room, front counter, drive-thru, and curbside experience throughout the shift

Team Leadership

• Lead, coach, and support FOH team members during shifts
• Assign positions, manage breaks, and adjust staffing based on business needs
• Provide real-time feedback, recognition, and corrective coaching as needed
• Model servant leadership and uphold Chick-fil-A culture and values

Operations & Execution

• Manage shift execution including opening, mid-shift, and closing duties
• Ensure compliance with food safety, cleanliness, and operational procedures
• Maintain speed of service and accuracy during peak business hours
• Communicate effectively with Back of House leadership to ensure smooth operations
• Monitor cash handling procedures and ensure policy compliance

Training & Development

• Support training of new hires and ongoing development of FOH team members
• Reinforce operational standards, procedures, and service expectations
• Identify high-potential team members and assist in their growth

Safety & Compliance

• Enforce safety standards and maintain a clean, organized work environment
• Ensure adherence to company policies, local health regulations, and labor laws

Qualifications

• Prior leadership or supervisory experience preferred (restaurant or hospitality a plus)
• Strong communication and interpersonal skills
• Ability to lead by example in a fast-paced environment
• Passion for hospitality and serving others
• Reliable, punctual, and adaptable to changing business needs
• Ability to stand for extended periods and lift up to 30 lbs

Schedule Requirements

• Availability to work mornings, evenings, weekends, and holidays as needed

Core Competencies

• Servant leadership
• Problem-solving and decision-making
• Team motivation and accountability
• Time management and organization
• Guest-first mindset

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.