Head of Operations & Business Management

Mansfield Service Partners is looking for an Operations Supervisor for our Dayton, OH location.

Description

The Supervisor, Operations is responsible for assisting the Terminal Manager with the day-to-day operations, long-term success, and P&L support of the LTL, FTL and tank/fleet departments. This includes the working management role of drivers, maintenance, as well as coordinating training for new drivers.

Responsibilities

Operational Leadership

Ensure that goals and objectives are met for the department.

Assist in developing a clear strategy to keep team members focused on high performance throughout the year.

Operate in a manner that is consistent with safe operations and complies with safety rules, promoting clean and safe working conditions.

Implement a strategy and improve key processes used every day.

Coordinate team member scheduling, staffing, and time/attendance approvals to ensure excellent customer service and response is achieved.

Manage and coordinate daily fleet & driver related issues to ensure loads are delivered timely.

Support maintenance activities of fleet and automotive equipment as needed with the regional Fleet Manager; coordinate preventative maintenance programs.

Employee life-cycle responsibility, to include hiring, training, coaching, disciplining and supervising all direct reports.

Oversee DOT compliance and reporting as it relates to fleet & driver qualifications.

Coordinate the safe delivery of company assets (fuel tanks/accessories) to our customers and all service-related repairs to these assets.

This role requires the ability and willingness to operate a HazMat CMV regularly (10-50% of annual workload) to cover ebbs and flows of driver staffing.

Coaching and Mentoring

Develop hiring skills and strategies to hire top quality talent to drive the success of the operations now and in the future.

Develop expertise and training skills and strategies to expertly train new drivers.

Develop a coaching strategy for staff to achieve or exceed goals and objectives.

Regularly review performance with staff.

Help staff focus on what is within their control to achieve success.

Celebrate success.

Quickly address performance issues in a constructive manner.

Create positive accountability and follow-up to achieve goals.

Other Duties as Assigned

No additional duties as assigned.

Position Requirements

Formal Education & Certification

High school diploma or equivalent required.

Bachelor's degree in Business or related work experience preferred.

Knowledge & Experience

Valid Class B CDL (Class A preferred) with HazMat and Tanker endorsement (X) a plus.

Minimum 1 year experience driving a Class A commercial vehicle a plus.

At least three (3) years of prior experience in freight or logistics required.

Three (3) or more years of leadership experience preferred.

Petroleum experience preferred.

Dispatch experience preferred.

Driver management experience preferred.

Intermediate to expert Excel proficiency required.

Qualifications & Characteristics

The ability to deal with and resolve customer complaints effectively and efficiently.

The ability to interact confidently with all levels of senior management.

Outstanding oral and written communication skills.

Ability to make quick, quality decisions.

Ability and willingness to operate a HazMat CMV occasionally (10-30% of annual workload).

Work Environment

40+hour on-site work week.

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Ability to travel for business, less than 25%.

Benefits

Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD).

401(k) plan with company match.

Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency.

Parental Leave.

Tuition Reimbursement.

Insurance Discount Programs.

Chaplain Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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