Head of Services - Support and Managed

$100k - $120k

Kimmel and Associates

About the Company The company is a well-established commercial roofing contractor with more than 20 years of success serving clients. With multiple office locations and a strong reputation for quality, reliability, and service, the company specializes in new construction, commercial roofing systems, roof repair and replacement, storm damage restoration, metal roofing, and exterior wall paneling.
The company serves a diverse portfolio of clients across commercial, industrial, and government sectors, including schools, military facilities, higher education campuses, medical facilities, retail centers, churches, and industrial operations.
The company is seeking an experienced and highly operational Corporate Service Manager to lead and optimize service department operations across the Gulf Region. This leadership role is responsible for overseeing all aspects of service execution, including dispatching, scheduling, field operations, workforce planning, customer responsiveness, quality control, and operational performance.
The ideal candidate will bring a strong commercial roofing service background combined with proven experience managing service teams, improving operational systems, and driving accountability and efficiency across multiple locations.
This position plays a critical role in scaling service operations, improving customer experience, maximizing profitability, and implementing operational best practices throughout the organization.
Service Operations Leadership
Lead and optimize all service department operations, including dispatching, scheduling, field execution, customer responsiveness, quality control, billing coordination, and workforce planning.
Establish operational standards, scalable processes, and performance accountability across the service organization.
Drive continuous improvement initiatives focused on productivity, quality, customer satisfaction, and profitability.
Collaborate with leadership teams to support strategic growth and operational consistency across multiple regions.
Own and optimize dispatching and scheduling of service crews to maximize responsiveness, productivity, route efficiency, and customer satisfaction.
Coordinate labor, fleet, subcontractors, equipment, materials, and logistics to ensure projects are properly planned and executed.
Analyze incoming work orders, project scopes, operational documents, and cost data to develop effective scheduling and resource allocation plans.
Improve workflow management, crew utilization, and operational efficiency across all service operations.
Systems, Technology & Process Improvement
Support implementation and continuous improvement of ERP service management systems, CRM platforms, and operational tools.
Drive process standardization, automation initiatives, and digital workflow adoption to improve visibility, scalability, efficiency, and accountability.
Partner with internal support teams to streamline communication, reporting, and operational performance tracking.
7–10+ years of experience in commercial roofing, with strong expertise in service, repairs, and maintenance operations.

3–5+ years of leadership experience managing service operations, dispatching, or field service teams.
Strong background in commercial, industrial, or government roofing projects preferred.

Experience with projects including:
Schools
Military Facilities
Medical Facilities
Industrial Facilities
Relevant commercial roofing and service management experience strongly preferred.

Performance-based bonus program
Full medical coverage for employee
Relocation assistance provided
Temporary housing assistance available

Apply

Vacancy posted 4 days ago

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