Head of Operations Management (m/w/d)

As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry. Village Green seeks an experienced Operations Manager to assist the Property Manager with activities involved in the successful day-to-day operation of the community, with a strong emphasis on accounts receivable and leasing. Pay: Up to $70,200 plus a quarterly bonus

Establishes and maintains good relations with residents, prospective residents, and vendors

• Maintains controls over Accounts Receivable. Applies payments to resident ledgers; makes daily bank deposits; follows-up with telephone calls and/or collection or demand notices (letters) to insure prompt payment by residents; adjusts/corrects resident ledgers; Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.
• Generates and delivers “renewal letters” 60 days before the lease expirations, generates and delivers renewal leases, and updates information in the property management system. Ensures that all residents who give notice to vacate receive a follow-up call.
• Generates and delivers general correspondences to residents, vendors, and prospective residents, such as lease violations, certificates of insurance updates, application rejection letters, etc.
• Inspect the condition of move-outs promptly to document charges before refunding security deposits.
• Generates security deposit refunds or reimbursements: calculates the interest on the security deposit, assesses charges, inputs information into the property management program, prints and mails all applicable notices and information.
• Generates and balances month-end reports that are produced by the property management program.
• Maintains a collection policy for residents who moved out with a balance on their account. Submits a monthly report to the property manager with the status of collection accounts.
• Assists leasing in marketing long-term vacant units, i.e., setting up mini models in units.
• Assists in monitoring property condition; Adheres to established policies related to fair housing.
• Communicate with co-workers, management, residents, vendors, and all outside contacts courteously and professionally.
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
• Plans, organizes, promotes, and implements resident functions with the management staff.
• Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors, orders office supplies and printed materials, etc.
• Responsible for the performance of the leasing staff’s closing ratio, phone conversion, and shopping reports. Reports a Leasing Agent’s lack of performance and ability to the Property Manager.

Good computer skills with emphasis on Microsoft Word and property management software, and Excel experience preferred

• Prior Yardi/CRM experience a plus
• We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.

Medical

• Dental
• Bonus program