Head of Operations Management (m/w/d)

Operations Manager - Corporate Dining (NYC)
Location: NYC — Salary: $75,000 - $80,000 per year

Other compensation: Benefits

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The Operations Manager is a hands‑on leadership position responsible for the successful high‑volume dining operation of a premier corporate dining account in NYC. The role focuses on client and customer satisfaction through efficient, cost‑effective management that meets and exceeds expectations, managing all foodservice‑related activities, including care (retail, cafeteria, catering, etc.), quality improvement, sanitation, infection control, and client relations.

Key Responsibilities

Manages salaried managers and hourly associates in the Food Service Department of a high‑volume corporate dining account.

Supports the overall operation.

Interviews, hires, and trains associates; plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems.

Utilizes company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time‑keeping, etc.

Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation, and safety (meeting HACCP and OSHA guidelines) and portion control.

Other duties as assigned.

Preferred Qualifications

B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred.

3-5 years of hands‑on operations management experience.

Experience with inventory and purchasing knowledge and control.

Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.

Previous experience in a high‑volume operation required.

Strong supervisory, leadership, management, and coaching skills.

Strong communication skills, both written and verbal.

Ability to communicate on various levels, including management, client, customer, and associate levels.

Excellent financial, budgetary, accounting, and computational skills.

Proficient computer skills to include various computer programs, Microsoft Office programs, e‑mail, and the Internet.

ServSafe Certified.

Benefits

Medical.

Dental.

Vision.

Life Insurance / AD.

Disability Insurance.

Retirement Plan.

Paid Time Off.

Holiday Time Off (varies by site/state).

Associate Shopping Program.

Health and Wellness Programs.

Discount Marketplace.

Identity Theft Protection.

Pet Insurance.

Commuter Benefits.

Employee Assistance Program.

Flexible Spending Accounts (FSAs).

Paid Parental Leave.

Personal Leave.

Equal Opportunity Employer
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug‑free workplace.

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