Customer Service Officers

Jacobs Auto Group is a fast‑growing new‑car dealership and a dynamic pre‑owned vehicle leader in the automotive retail industry. We have a family atmosphere within a corporate structure and strive to support our team members for success.

We are looking to add an Experienced Automotive Service Advisor, well‑versed with new and used vehicles, who can multitask under pressure.

Experience with all models including high‑end performance luxury (preferred).

Answer incoming telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.

Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

Greeting all customers promptly; provides timely professional service.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.

settles customer accounts.

Communicates with customer about status of work.

Obtains the customer’s written approval on all repair orders at the time of the write‑up or when closing additional add‑on sales; Identifies repeat customers/first‑time customer and treats them accordingly.

Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

Promptly addresses and resolves customer viewpoint and service follow‑up issues.

Minimum 1–2 years experience as a dealership automotive service advisor.

Basic knowledge of automotive repairs and how to explain repairs and maintenance.

Proficient on the computer.

Provide non‑technical explanation of technical repairs to customers.

Identify the key item the customer wants repaired and analyze the customers’ problems and needs.

Demonstrated customer service skills.

Able to work Saturdays.

Be able to pass pre‑employment background checks such as reference checks, motor vehicle record checks, and drug testing.

This is a full‑time position.

Medical, Dental, 401K, PTO, and Vision plans.

Full‑time; Saturdays required.

45,000.00 to $75,000.00 (base plus commission bi‑weekly, experience based).