Head of Programme Management

Own and lead panel incentive management operations across M3MR Group divisions, providing strategic oversight of incentive program design, governance, and performance. Set standards and drive continuous improvement of technology payment tooling, processes, and reporting, coaching stakeholders across divisions to ensure consistent execution.

Incentives Operations:

• Maintain structured, secure data storage and correct permissions; Own allocated incentives compliance SOP: User interface reporting requirements by payment methods, data protection policies and rules, and documentation standards.
• Own the participant-payment compliance playbook: tax thresholds/reporting requirements by country, identity/anonymity rules, documentation and evidence standards.
• Partner with Finance on report accuracy, error resolution and local rules; document corrective/preventive actions.

~Vendor Management:

• Own commercial management of incentive/payment vendors: negotiate pricing, fees, rebates and service credits; improve contract terms (SLA, liability, data protection, settlement timelines) to reduce cost, mitigate risk, and deliver measurable financial benefit to M3MR Group.
• Support RFPs/renewals with requirements, volumes, controls, and performance history.

~Tooling, UAT & Integrations:

• Serve as business owner for technology payment capabilities: define requirements, validate designs, write/maintain SOPs and runbooks.
• Manage UAT, data reconciliation, and go-live readiness; Stakeholder Management & Communication:
• Collaborate with other departments to lead and drive improvements on incentive design, risk management, and compliance constraints.
• use root-cause analysis and controls to prevent recurring incentive-payment issues.

~Knowledge, Coaching & Backup:

• deliver refresher training to other departments.
• Coach coordinators on complex cases and quality standards; Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively.

Bachelor’s degree or equivalency

• Minimum of 3 years managing a staff of 3+ employees
• 3-5+ years in incentive/payments operations or adjacent finance ops across multiple rails (bank, vouchers, PayPal, prepaid)
• confident with data validation/reconciliation
• Proven vendor management and professional external communication
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, and attention to detail
• Well-developed analytical and creative problem-solving skills.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.

Participation in a company bonus scheme linked to personal and company performance

• Pension 4%/4% employee/employer contributions