Front Desk Receptionist / Fitness

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Fitness Front Desk Associate. The Fitness Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Fitness Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Fitness Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of the facility and Arch Amenities Group.
Reports any incident or accident to the Facility Manager.
Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
Maintains a monthly inventory of supplies and or products, when applicable.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Keeps area clear of clutter and personal effects.
Informs co-worker(s) of pertinent information at the end of the shift. Informs facility manager of any member, guest, or facility issues.
Makes reservations for spa services and personal training, when applicable.
Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
High School diploma but college degree preferred.
Customer service experience
Excellent communication, customer service skills, and work ethic
Proficient in appropriate computer skills and office equipment
Availability to work nights, weekends and holidays