Head of Client Support Services

Join Our Team as a Service Supervisor at Fox Rest in Richmond, VA.

Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance at Fox Rest in Richmond, VA . This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $3,000 sign-on bonus !

As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).

As a Service Supervisor, you'll lead the maintenance efforts for the property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.

Overseeing and completing apartment maintenance and repairs

Managing work orders and apartment turnovers

Performing preventative maintenance to keep all systems running smoothly

Leading maintenance team members, providing guidance and support

Maintaining a high standard of customer service and property upkeep

No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.

3 - 5+ years of experience in residential property maintenance (or similar fields)

Strong training in plumbing and electrical systems

Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)

A valid driver's license and the ability to travel to between properties if needed

A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.

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