Front Desk Receptionist/Tech Job

Receptionist - JLL JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Receptionist - JLL Every day, we set the standard for hospitality service and pride ourselves on delivering excellence in the care and comfort of every guest that we interact with.
Our receptionists embody the hospitality standards and set the tone in delivering services graciously and thoughtfully every day.
Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences. Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing.
Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers.

Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills. Hospitality mindset dedicated to creating frictionless, high quality experiences for clients and guests.
Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience.

Embody and Master our Reception Service Standards A sincere willingness to provide service to clients, guests, vendors, and peers.
Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously.
Data input and management Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications.
Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage.
Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.)

Support badge management regarding inventory and returns.
Support the facilitation of office events and pop-ups.

KPIs & Performance Support the annual management plan by accomplishing key performance indicators as identified by management.
Perform other facility management assignments as described by the management team and/or client. Act as triage point for facility management issues
The ideal candidate will have at least two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.
Proficient in Google Suite, with the flexibility to quickly adapt to new processes and systems implemented by management.
Excellent organization and communication skills, both oral and written, proficiency in English required.
Ability to perform minimal physical activity such as walking and carrying small packages.
Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service.
Work Shift: Monday-Friday, 8:00 AM - 5:00 PM
Location: On-site - Durham, NC
Job Tags: Google Jobs
Personalized benefits that support personal well-being and growth: Comprehensive Medical, Dental & Vision Care
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io.