Scheduler

Join Our Outpatient Imaging Team

Ready to make a meaningful impact in healthcare?

Join a collaborative outpatient imaging team where every patient encounter is an opportunity to make a difference. At MedQuest Imaging, a wholly owned subsidiary of Novant Health, you'll provide compassionate, high-quality imaging services in a patient-focused environment while working alongside experienced patient coordinators, schedulers, and clinical teams committed to exceptional care and supporting your professional growth.

Why Healthcare Professionals Choose MedQuest Imaging

• No overnight or on-call shifts
• Generous PTO and paid holidays to support work-life balance
• Competitive medical, dental, and vision benefits
• Quarterly performance bonus program
• 5% retirement match and competitive total rewards package

Facility: Durham Diagnostic Imaging Independence | Location: Durham, NC | STATUS: Full-time Monday-Friday

What You'll Do

In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound/outbound calls and faxes within 24 hours of receipt. Additionally, you will follow the appropriate communication channels with your teammates to support schedule fluidity and optimization by way of proper documentation, timely processing, and effective teamwork.

You will enjoy this position if you thrive in a high energy, fast-paced environment and prefer following task-oriented processes in your work. You should also be energized by talking to people on the phone and driven to build top-level patient care.

• Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette
• Master in-house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments
• Input and update vital patient account information at the time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
• Actively maintain good rapport with all referring providers and their staff
• Create remarkable patient experiences by demonstrating professionalism, high-level customer service, and compassion during the scheduling process
• Communicate and interact with all radiology center teams effectively and professionally
• Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)
• Complete other duties as assigned

What We're Looking For

Required Qualifications:

• High School Diploma or equivalent
• 0 – 2 years of experience in a healthcare setting
• Experience in a high volume call center or fast-paced environment

Preferred Qualifications:

• Excellent typing skills (40+ WPM) with strong focus on entry precision
• Knowledge of medical terminology and health insurances
• Working knowledge of computers and Microsoft Office software
• Detail oriented while multi-tasking
• Positivity with one's self and teammates