Head of Client Support Services

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We are currently looking for a Service Supervisor to join our on-site operations team to help support a positive experience for our residents.

What are the responsibilities of a Service Supervisor?

Manage maintenance staff by setting direction, priorities, and schedules

Maintain community inventory, monitor purchase orders, and approve invoices

Ensure maintenance work orders are completed to the highest standards of quality, efficiency, and safety

Ensure apartment units are ready for new move-ins by conducting inspection and quality control

Interview and hire qualified candidates in conjunction with the Community Manager

Evaluate and manage contractor projects upon completion to ensure high quality and contract compliance

Ability to successfully perform and train the following technical skills: diagnosing and solving air conditioner and furnace issues, troubleshooting for ancillary services, advanced plumbing tasks, drywall replacement, appliance repair and installation, carpentry work, window installations, advanced electrical issues and thorough understanding of schematic and wiring diagrams, and installation and repair of ceramic tile and vinyl

May be part of the on-call rotation as needed and available after-hours for emergency needs

EPA certification is required (If you do not hold an EPA certification you are required to obtain it within 120 days of your start date via company paid training)

Must possess exceptional customer service and communication skills

Must possess excellent organizational and time-management skills

Ability to use various technologies for online training and administrative purposes

Able to effectively and professionally communicate with residents and co-workers

Basic computer skills and comfort learning software, apps, and programs

On the job training and development

Competitive compensation plan with bonus opportunities

We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.