Dispatcher - Weekend Shift

4675 MacArthur Court, Suite 800
Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel.

Our mission is to create a healthier planet by eliminating carbon emissions in the transportation and dairy industries. Come join the team that is changing the way North America fuels transportation.

Benefits Offered - 401K, Medical, Dental, Vision, Life, AD&D and more.

The hourly range for this position is $23.00 to $25.00 per hour. The shift is Wednesday through Sunday 3 pm to 12 am Pacific Standard time. You can work remotely if you live far from our headquarters in Newport Beach.

Responsible to receive, evaluate and manage emergency or non-emergency service requests from customers, technicians or sites through different communication channels. Ability to communicate and prioritize issues surrounding the equipment at each location.

Follow standard operating procedures to ensure that all actions conform to the protocols set within the Call Center guidelines and/or the customers contracted service level agreements (SLA).

Be able to understand and accurately communicate the situation and level of urgency to the technician or field management.

Have the ability to function within Field Service and Customer Relationship software. Display strong multitasking, computer and data entry skills.

Have strong phone communication skills. Effectively write professional emails, texts and chats. The position may work onsite or remote during regular business hours, after hours, weekends and some holidays within a 24/365 Call Center. Periodic travel - 10%-25% to local CNG and LNG stations.

Experience dispatching and an understanding of mechanics and compressor operations. Strong typing skills (at least 45-50 wpm) and familiar with Microsoft Dynamics programs, Field Service Operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

College degree and 3 years related experience and/or training; Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Proficient in Microsoft Office applications. Previous experience with dispatching, field service or maintenance management systems is a plus.

Certificates, Licenses, Registrations

Certified Training will be provided and is a requirement.

Quality: Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Maintains clean work space, company equipment and company vehicles. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.

Considers impact and issues for our customer and other departments. Promotes process improvements.

Accountable--Takes responsibility for own actions and performance. Pursues better ways to get things done and takes appropriate risks. Is committed to the satisfaction of customers.

Accepts responsibility for individual and team performance. Sets clear and reasonable performance expectations. Helps others manage through change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities