Receptionist/ Customer Support / Front desk

Workplace Exp Associate Support events and amenity operations with special attention to building customer profiles and event management. Serve as the first point of contact for all those entering the facility. Answer the telephone in a professional manner. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Approve janitorial or maintenance work orders as needed. Resolve inquiries or complaints from employees, guests, and co-workers. Oversee support for the team including office supply management, meeting coordination, and equipment care. Review customized client materials to ensure they follow brand guidelines. Follow property-specific security and emergency procedures. Deliver new hire orientation, training, and coaching. Follow specific directions as given by the manager and work under minimal supervision. Gather and analyze data to identify and solve complex problems. Suggest improvements to existing processes. Evaluate and communicate unusual and/or complex content in a concise and logical way.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Bachelor's Degree preferred with 3+ years of relevant experience. A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience. Open and flexible work schedules. Ability to comprehend and interpret and action instructions. Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help. Apply a high level of attention to detail as well as strong verbal and written skills. Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.