Front Desk Receptionist - PT Flexible

Patient Services Representative (Front Desk)
It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients' needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position.
The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. Under the supervision of the Clinic Manager, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians' schedules to ensure that their physicians are fully booked but also in accordance with the AO's 20 minute wait time policy.
The duties of the Patient Services Representative (Front Desk) are of high volume, and the quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient files. The Patient Services Representative (Front Desk) must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Patient Services Representative (Front Desk) is responsible for accomplishing the duties set forth below:
Verify patients insurance by scanning proper documentation.
Direct patients to proper location such as imaging center, hand center, PT and other offices when necessary.
Route documents faxed to us and from us.
Aid patients with special needs such as wheelchairs and other.
Basic clerical activities.
Relationships: The Patient Services Representatives (Front Desk) should observe and conduct the following relationships:
The employee shall interact with other office and clinical staff in the Practice. The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. The Patient Services Representative (Front Desk) will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Performance requirements:
Demonstrate a desire to succeed and willingness to help others succeed.
Demonstrate support and comply with all Safety program elements including adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
Serve as an employee for Arrowhead Orthaepedics, following the code of conduct, displaying the highest level of ethics and integrity in action, thoughts and conduct.
High school diploma or equivalence required.
Proficient in operating a computer, scanner, and other office equipment
Working knowledge of Microsoft Outlook and other healthcare-related software applications.
Strong telephone etiquette and customer service skills.
Hearing must be in the normal range for telephone and personal communication.
Requires manual dexterity sufficient to operate keyboards and other office equipment.