Head of Customer Success + Product

Veeva Systems is a mission‑driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

As a Product Manager on the Veeva Digital Events team, you will own the design and execution for major components of our Digital Events tech stack.

Veeva Digital Events has multiple products to support HCPs, logistics team members, pharmaceutical sales reps and integration into CRM.

You are excited about business‑process innovation to deliver customer success. You are comfortable working with a cross‑functional team with engineers, testers, product, and operations team members.

This is a great opportunity for someone who is excited about product design and thinking strategically about process improvement, architecture for scalability, reliability, privacy, and quality in service delivery.

Own and design product features from start to finish, including user stories, functional & non‑functional requirements, feature specifications, quality control checks

Author high‑quality design specifications within an agile methodology based upon industry and downstream systems/customer requirements

Support release and sprint planning to ensure product enhancements support the needs of the customers at the right time and in the right sequence

Collaborate closely with Development, QA, Project Management, and Product Management to ensure products are built and delivered with quality

2+ years of hands‑on product management experience working on web‑based workflow

2+ years of experience designing web‑based UX

4+ years of hands‑on technical experience in engineering, solution architecture, business analytics, or other related positions in the software space

Strong understanding of all aspects of the product development lifecycle, including the definition of requirements, engineering, QA, and deployment

Strong customer empathy and ability to translate problems into product requirements

Excellent communication and interpersonal skills, proficiency in English

BA/MA/BSc/MSc in relevant fields

Location: Hybrid - New Jersey (2‑3 days per week in our Lyndhurst, NJ office)

Understanding of Life Sciences Speaker Bureau

Experience with Veeva or Vault CRM

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io.