Full Time - Client Services Rep

Service Bdc Representative

We are seeking a motivated and customer-focused Service Bdc Representative to join our automotive team. This position is responsible for handling inbound and outbound customer communication, scheduling service appointments, following up with customers, and helping drive service department traffic through exceptional customer service.

The ideal candidate is organized, professional, comfortable on the phone, and thrives in a fast-paced environment.

Responsibilities

Answer incoming service calls and respond to internet inquiries

Schedule and confirm service appointments

Make outbound follow-up calls to customers regarding maintenance, recalls, missed appointments, and service campaigns

Provide excellent customer service and maintain positive customer relationships

Accurately update customer information and notes in the CRM system

Work closely with service advisors and management to maximize appointment show rates

Meet daily, weekly, and monthly performance goals

Handle customer concerns professionally and escalate issues when necessary

Qualifications

Previous Bdc, call center, customer service, or automotive experience preferred

Strong communication and phone skills

Ability to multitask in a fast-paced environment

Basic computer and CRM knowledge

Positive attitude and strong work ethic

Reliable attendance and punctuality

Bilingual is a plus

Benefits

• Bonus opportunities
• Medical, dental, and vision insurance
• 401(k) options
• Opportunity for growth within the company

Schedule

Full-time

Must be able to work weekends

Pay: $17/hr plus commission

Toyota of Santa Barbara