Part-Time Temporary Front Desk Receptionist (Afternoon Shift)

This position is:

Part Time / 16 hrs. per week

3:00pm-7:00pm Tuesday/Wednesday/Thursday

8:30am-5:00pm every other Saturday

Will be part of the holiday rotation

SUMMARY OF JOB RESPONSIBILITIES:

The Front Desk Receptionist provides a welcoming and professional first point of contact for residents, visitors, and staff. The position operates front-desk telephone and emergency communication systems, coordinates mail, parcel, medication-delivery, and guest-suite activities, and provides approved clerical support to administrative staff and residents.

Essential Functions

Greet and assist residents, visitors, and staff in a pleasant, professional manner.

Answer incoming calls on the seven-line switchboard, direct callers to the appropriate department, deliver messages, and page staff as needed.

Sort and distribute mail; log parcels and place them on the appropriate shelf; notify residents; and forward resident mail when appropriate.

Monitor and respond to Quantum emergency call-system alerts and fire alarms in accordance with established procedures.

Complete clerical and typing assignments for departments and residents upon request and with prior approval from the Executive Assistant.

Receive daily medication deliveries, record them on the designated log, and notify the appropriate resident.

Troubleshoot UNICE system issues and assist residents with system use when necessary.

Operate postage equipment, weigh packages, and apply the correct postage.

Reconcile sales and charges for postage, shipping, copies, and fax services.

Manage guest-suite reservations and check guests in and out as needed.

Non-Essential Functions
None.

POSITION REQUIREMENTS:

Educational Requirements:

High school diploma or equivalent.

Secretarial or administrative training preferred.

Excellent customer service skills.

Customer service skills and the ability to manage multiple priorities, including telephone calls, information requests, and interactions with residents, staff, and visitors.

Licensure, Certification and Registration:

None.

Work Orientation and Experience:

Previous receptionist, administrative support, or customer service experience preferred.

Knowledge, Skills and Abilities:

Proficiency with Microsoft Word, Excel, PowerPoint, Outlook email, and calendar applications.

Maintains a professional demeanor and presents an appearance appropriate to the workplace.

Excellent telephone communication skills.

Ability to communicate effectively and respectfully with older adults.

Ability to maintain confidentiality.

Ability to multitask effectively, organize work, manage competing priorities, and maintain accuracy in a busy front-desk environment.

Other Duties as Assigned:

Perform other duties as assigned by the Executive Assistant or other authorized leadership.

REPORTING RELATIONSHIPS:

Supervision Received:

Receives general supervision from the Executive Assistant.

Supervision Exercised:

None.

TOOLS AND EQUIPMENT USED:

Computer with Microsoft Word, Excel, PowerPoint, Outlook email, and calendar applications.

Digital postage meter.

Copy machine.

Fax machine.

Seven-line switchboard.

Laminator.

iPad.

PHYSICAL ENVIRONMENT / WORKING CONDITIONS:

Clerical/Secretary - Physical Demands
Occasional - 1 to 33% of the workday

Frequent - 34 to 66% of the workday

Constant - 67 to 100% of the workday

Not at all - 0% of the workday

Occasional
Walking at 2.3 mph on a level surface; unilateral vertical reaching from 36 to 72 inches; bilateral carrying for 30 feet with up to 25 pounds; pushing or pulling for 100 feet with 19 foot-pounds of force; lifting up to 25 pounds from 6 to 36 inches, 36 to 48 inches, and 6 to 72 inches above the floor; climbing stairs; and operating machines with both feet.

Frequent
Standing.

Constant
Sitting; unilateral horizontal reaching from 0 to 18 inches; bilateral fine-motor manipulation; functional near, far, and color vision, with or without corrective aids; functional hearing, with or without assistive devices; functional verbal communication skills; and operating machines with both hands.

Not at All
Holding or repositioning patients; transferring patients; climbing ladders; working from heights; crawling; kneeling; and running.

Category III Job Classification: This position does not routinely involve occupational exposure to blood, body fluids, tissues, or used sharps and is therefore not classified as Category I or Category II.

Job Hazard Risks:

Lifting

Potential exposure to infectious disease through routine contact with residents, visitors, staff, mail, parcels, and delivered items.

Hazardous materials exposure, including nuclear, biological, and chemical hazards.

Potential for workplace violence.

BENEFITS YOU WILL ENJOY AS A LAUREL LAKE EMPLOYEE:

Medical Insurance through Meritain (Co-pay Plan) — for all employees working 30+ hrs. per week

FSA (Flex Spending Account) — for all employees working 30+ hrs. per week

Dental coverage through Mutual of Omaha — for all employees working 30+ hrs. per week

Vision coverage through Mutual of Omaha for all employees working 30+ hrs. per week

Basic Life (1x annual salary) - for all employees working 30+ hrs. per week Option to purchase supplemental Life Insurance for self/spouse/child

Short Term Disability - for all employees working 20+ hrs. per week after completion of six months of service

403(b) Retirement Program — potential match for employees up to 4%

Section 125 Pre-Tax PTO (Paid Time Off) used for Vacation/Sick Time/Holiday

Tuition Assistance ($1250/$1750/$2500) is the maximum amount that you are eligible for per year based on part time or full-time status)

Free On-Site CEU Opportunities

Shift Differential for 2nd/3rd shift Clinical positions (CNA/LPN/RN)

Competitive Wage Scale

Direct Deposit for Payroll

Discounted Membership to Life Center Plus/Hudson

Employee Family Assistance Program

On-Site Health Club w/Pool

Employee Wellness Program

Smoke-Free Campus

24-Hour Campus Security

Akron Metro Regional Transit Service

Award Programs (i.e. Employee of the Month)

Staff/Resident Activities & Social Events

Employee Dining Room with Meals at Nominal Charge

Free Parking

Employee Referral Bonus Program

Eligible for Christmas Bonus in December from the Residents

#J-18808-Ljbffr Laurel Lake Retirement Community, Inc.