Head of Product Management- REMOTE

The Consumer Card Product group manages consumer credit and debit card solutions for the Bank’s retail customers and business partnerships, which includes Consumer, Private Wealth, Co-Brand, Affinity, Agent Bank, and Institutional lines of business.
As a Consumer Card Product Manager, you will be a thought leader for UMB’s consumer credit and debit card product solutions (including UMB, Agent Bank, Affinity, and Co-Brand card products), and develop and manage strategies to improve and grow those solutions. Activities include contributing to and/or delivering client pitches to new clients/partners, new product development/product enhancements, acquisition and lifecycle management activities, and partner and relationship management. This role involves collaborating with internal teams, external partners, and stakeholders to drive the growth and profitability of consumer card offerings while ensuring compliance with regulatory requirements and industry standards. The primary focus of this role will be developing and maintaining compelling products, product experiences and value propositions for our customers and target audience. This role is hybrid (Monday through Thursday on-site / Friday remote) for candidates in the Kansas City metropolitan area and open to qualified remote candidates outside of the Kansas City area but only within the US. However, the remote location must be within the US.
Develop and maintain a prioritized roadmap across all consumer card products, balancing business priorities, customer needs and technical dependencies.
Partner with finance and analytics teams to leverage and interpret data for use in the development, business justification, optimization and execution of product strategies.
Monitor and analyze product performance KPIs, customer feedback and market trends to identify areas for improvements and opportunities for growth.
Deliver tailored solutions by effectively navigating the unique needs of diverse customer segments, such as mass market, cobrand partners, and private banking clients.
Collaborate cross-functionally with internal teams such as marketing, finance, IT, fraud, legal, compliance, risk management, operations, sales and servicing to leverage collective expertise, achieve shared goals, overcome pain points, enhance products, coordinate efforts and ensure successful execution of strategies.
Contribute strategic insights and forward-thinking ideas to continuously evolve and improve UMB’s card product offering and customer experience.
Present product development initiatives to senior-level management and articulate how these initiatives support the banks’ overarching strategic objectives.
Provide support to partners and assist with customer servicing inquiries, concerns and issues promptly and effectively.
A Bachelor’s Degree in a related field and at least 5 years of full lifecycle product development experience OR any combination of education and experience that would provide an equivalent background.
Experience with digital consumer products, product management, product sales/marketing or project management (including product launch) and an understanding of card product ecosystems and infrastructure is preferred.
Experience in interpreting market and financial insights to make data-driven decisions, align strategies and accelerate product innovation.
Applicants must have legal authority to work in the United States. paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; an employee assistance program; fitness reimbursement; tuition reimbursement; UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to View email address on click.appcast.io you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

#