Head of Programme Management

Program Manager, ConsultantThe Middle Market and Small Business Strategic Planning and Performance team develops long-term strategies and annual plans. The team also supports performance tracking and management and coordinates cross-functional teams to drive growth, improve financial outcomes, and execute key initiatives. The Program Manager, Consultant will report to the Senior Manager, Strategic Planning and Performance – Middle Market and Small Business. In this role, you will help shape the strategic direction and performance agenda for the business by leading high-impact initiatives, identifying emerging risks and opportunities, and delivering actionable insights to senior leadership. You will act as a connector across multiple functions, driving alignment, accountability, and execution on key growth, affordability, and performance objectives.We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.Support performance management processes, KPI development, business reviews, and action planning to achieve growth, affordability, and financial objectivesAssess business performance, market dynamics, and emerging risks and opportunities to inform strategic planning and executive decision-makingManage and continuously improve sales reporting and performance tools, ensuring accurate, timely, and actionable information is available to support day-to-day sales operations and decision-makingLead cross-functional meetings and foster teamwork, drive escalation and resolution of issues, while promoting collaboration and coordination across a broad range of stakeholdersLead strategic initiatives and special projects that drive growth, affordability, operational performance, and financial outcomes across the Small Business and Mid-Market lines of businessDevelop executive-ready analyses, business cases, presentations, and recommendations to support strategic decision-making and performance managementPartner with Sales, Finance, Actuarial, Network, Clinical, Product, and Operations teams to identify opportunities, solve complex business challenges, and advance key prioritiesFacilitate forums, leadership meetings, and cross-functional working sessions to drive alignment, accountability, and execution of strategic initiativesConsult and make recommendations to senior management/executives on significant issuesInteract with all levels including senior management and influence decision-makingQualificationsIn this role, you will need:A bachelor's degree or equivalent experienceAt least 7 years of prior relevant experienceStrong strategic thinking, analytical, and problem-solving skills, with the ability to navigate ambiguity, structure complex business challenges, and translate insights into actionable solutionsAdvanced analytical capabilities, including proficiency in Excel, Power BI, Tableau, Salesforce, or similar analytics and visualization tools, with the ability to synthesize complex data into meaningful business recommendationsAbility to influence without direct authority and build strong, collaborative relationships across functions and organizational levelsSelf-starter with a proven ability to work independently, take ownership, and deliver high-quality results with limited direction while balancing strategic priorities with operational executionHealthcare and/or consulting experience is required; knowledge of healthcare sales, economics, affordability, network strategy, and health plan operations preferredThis role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.About UsBlue Shield of California became a subsidiary of Ascendiun in January 2025. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. News Best Company to work for, a Deloitte U.Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!Our Workplace ModelWe believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. For most teams, this means coming into the office two days per week.Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.