Head of Operations & Business Management

Thompson Dallas is a luxury lifestyle destination in the heart of downtown, where bold design, vibrant energy, and elevated hospitality come together to create unforgettable experiences. From celebrated dining and skyline views to its rooftop pool and luxury spa, the hotel reflects the culture, creativity, and social spirit that define the Thompson brand.

As a member of the hotel’s Leadership Committee, the Director of Operations is a highly visible role with exposure to senior hotel and corporate leadership. We are seeking a dynamic and service-driven leader who thrives in a fast-paced luxury lifestyle environment. The Director of Operations oversees key operational departments across the hotel, including Front Office Operations, Guest Services, Housekeeping, Spa, and Security. This pivotal leader plays an integral role in the hotel’s overall success by championing exceptional guest service across the property, driving operational excellence, and fostering a collaborative and engaging colleague culture. The ideal candidate brings strong business acumen, a passion for luxury hospitality, and the ability to partner effectively across departments to deliver seamless guest and colleague experiences.

Lead and inspire Front Office, Guest Services, Housekeeping, Spa, and Security operations

Champion a culture of luxury hospitality, personalization, and care throughout the guest journey across the hotel

Promote brand-focused guest experiences that reflect the Thompson lifestyle and service philosophy

Serve as a collaborative leader and partner closely with all departments to drive operational excellence and exceptional guest and colleague experiences

Drive operational and financial performance through forecasting, labor management, budgeting, expense controls, and revenue optimization

Analyze guest feedback, operational performance, and business trends to identify opportunities for continuous improvement

Support renovation projects, capital improvements, and operational enhancements as needed

Maintain a visible and active presence throughout the hotel and operations, leading strategically while remaining hands‑on and stepping in to support the team and guest experience when needed

Eligible to participate in the hotel’s incentive compensation plan

Medical, Dental, and Vision Insurance

Complimentary and discounted room nights at Hyatt hotels worldwide

6+ years of progressive hotel operations leadership experience within luxury or lifestyle hospitality environments

Minimum 5 years in a senior operations leadership role overseeing multiple departments

Previous experience overseeing Front Office and Housekeeping operations required; Luxury lifestyle hotel experience strongly preferred

Strong financial and business acumen, including forecasting, labor management, budgeting, and revenue optimization