Head of Sales & Support

Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across the US and Canada, Leaf Home is America’s largest direct-to-consumer full-service provider of branded home services and products. Leaf Home and its products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

Powered by people, Leaf Home's innovative products and services are delivered with convenience, trust, and quality via 200+ regional sales and installation offices along with comprehensive field support offices in New York and Hudson, Ohio. Leaf Home has been consistently named one of the fastest-growing private companies by Inc 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Competitive health, dental, and vision insurance | 401k with company match | Paid Time Off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee

Apply today and together we will unlock millions of customers' dream homes and your dream career at Leaf Home.

Position Summary: The Sales Manager is responsible for assisting the Sales Operations Manager with managing and growing assigned territory through the effective leadership of independent direct seller sales representatives. This role is focused on one Leaf Home product and/or location and will work closely with the Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction.

Assist with recruiting, hiring, and training direct sales representatives to meet established market goals.
Lead in-depth training program for newly onboarded sales representatives and refresher training for tenured sales representatives.
Routinely review sales performance reports to identify areas of improvement and opportunities for assigned team and territory.
Provide customer and sales support by responding to customer inquiries and requests.
Work closely with the Installation department to ensure accurate sales orders and timely installation.
Perform ride-alongs to provide training for new representatives and to provide coaching and feedback on sales performance for existing representatives.
Complete in-home sales consultations with potential customers based on lead volume and staffing velocity.
May lead local marketing and canvassing program to generate additional customer leads as necessary to meet established goals.
Performs other duties as assigned by supervisor.
Bachelor's degree preferred, or equivalent combination of education, training, and experience.

• 3+ years of experience in a direct sales role or equivalent.
• Experience in generating performance reports from a CRM system and identifying key trends and insights.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Must have reliable transportation to/from job site to perform job duties.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project and/or Access).
• H1B status).

Direct sales experience in the home services industry.

Experience managing a team of direct sales representatives.
Travel Requirements:

~ Local travel required.

Overtime/Additional Hours Requirements:

~ Normal office environment and field office/manufacturing/construction environment.
Diversity and Inclusion Statement
We strive to create an environment that embraces differences and fosters inclusion.

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
Americans with Disabilities Act Statement and Contact
Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .