Head of Operations & Business Management

Are you looking to combine work, fitness and fun?

Are you energetic, and enthusiastic about helping people meet their fitness goals?

Are you looking for growth opportunities and advancement?

At Crunch Fitness we are committed to helping our team members and members to become the best version of themselves. What we are is a diverse community; We're looking for committed and dedicated individuals to help grow our business, so that we can share and spread our "NO JUDGMENTS" philosophy with more people.

The Operations Manager (OM) ensures that our clubs deliver the best guest and member experience.

Work closely with club manager to hire, train and develop a strong team of Member Service Representatives, Kids' Club professionals and Porters that deliver on company goals and reflects our "NO JUDGMENTS" philosophy.

Work closely with club manager to ensure that the facility is well equipped, and provides a clean and safe environment for both members and employees

Service Management

Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines

Resolve member concerns and complaints in a professional manner within Crunch Fitness corporate and club parameters

Monitor club facilities for appearance and equipment and resolve or escape issues that detract from the member experience

Work with club manager in planning and implementation of promotions and merchandising

Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure

Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children ( if club has Kids Club)

Ensures the proper adult to child ratio is enforced in Kids' Club at all times ( if club has Kids Club)

Ensure that only team members who have completed the appropriate training work in Kids' Club

Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance

Mediate club team member relations matters for all club operations team members

Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

Assist club manager to train & develop Front Desk, Kid's Club staff.

Conduct meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities

Coach staff under the guidance of the club manager District Manager and consult with the Human Resources Manager for additional direction when necessary

1-2 years as customer service / operations

Preferred: management experience in fitness, retail or hospitality industry leading 3-10 employees

Face-to-face customer service experience.

Strong interpersonal and communication skills, including proper telephone etiquette

Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel

High School diploma or General Educational Development (G.Bachelor's Degree preferred but not required

Ability to work in club office; Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

While performing the duties of this job, regularly exposed to moving mechanical parts

Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Must be able to travel by car and airplane up to 10% of the time

Our gyms are packed with the latest state-of-the- art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

#