Head of Communications - Remote

This Manager of Corporate Communications will own a critical and specialized function within Zillow's Communications team: developing and executing communications strategy across litigation and regulatory matters.

You'll work directly with Legal, Executive Leadership and senior Comms partners to shape how Zillow responds to - and, where possible, gets ahead of - the media narratives that emerge from legal proceedings. You'll be the connective tissue between our legal strategy and our public voice, ensuring those two things are never out of sync.
You'll drive cross-functional workstreams, bring clarity to ambiguous situations, and be the recognized owner of litigation communications at Zillow.
Own the litigation communications function end-to-end.
You'll develop proactive and reactive communications strategies for litigation, regulatory, and legal risk matters - anticipating how cases may evolve in the press, preparing leadership for likely lines of questioning, and ensuring Zillow speaks with consistency and confidence. Serve as a trusted strategic partner to Legal and the C-suite.
You'll translate complex legal situations into clear communication positions, proactively flag communication risks, and regularly present solutions alongside the problems you identify.
Drive cross-functional projects with rigor and clarity.
You'll lead workstreams across Legal, Communications, Policy, and Investor Relations - defining objectives, building workback plans, and establishing RACI frameworks that keep complex, fast-moving matters organized. You'll build and maintain relationships with journalists who cover legal, regulatory, and real estate industry beats - proactively shaping narratives where possible and responding with speed and precision when inquiries arrive. You understand how to work within legal constraints while still being an effective, credible media partner.
You'll track legal, regulatory and media developments that could affect Zillow, bring relevant intelligence back to the team and quickly integrate lessons into how you work.
You'll carry the broader Communications team's perspective into legal strategy discussions, stakeholder planning meetings, and executive briefings - advocating for communications interests and helping other functions understand what's at stake from a public narrative standpoint.
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. S. employees may live in any of the 50 United States, with limited exceptions.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. You have deep experience in media relations and have spent meaningful time managing sensitive, high-stakes communications - whether in litigation, crisis, financial, or regulatory contexts.
You understand how legal and communications strategy intersect - and where they can create tension. 6-9 years of communications experience, with significant focus on media relations

• Demonstrated experience managing sensitive, high-stakes communications in a legal, litigation, regulatory, or crisis context (in-house, agency, or law firm communications)
• Proven ability to work directly with and influence senior leadership and legal counsel
• Track record of owning complex cross-functional projects with minimal oversight
• Outstanding written and verbal communication skills

As the most-visited real estate platform in the U.we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.