Head of Operations & Business Management

National Operations Manager

As the National Operations Manager, you are responsible for leading, optimizing, and executing all in-house and field service operations across the country. This role ensures operational efficiency, service quality, and full alignment with organizational goals. You will report to the Business Line Manager of Vacuum Technique Services, North America.

Oversee all national service operations, including service centers, workshops and field service teams.

Achieve and exceed output targets including units and recovered hours, through accurate planning, execution, and reporting.

Ensure consistent delivery of high-quality service and adherence to established service standards.

Establish KPIs and measurable performance dashboards for all service functions.

Lead, mentor, and develop in-house and field service teams nationwide.

Ensure appropriate manpower planning, workforce scheduling, and skills development.

Identify and implement service process improvements to drive productivity and consistency.

Lead initiatives aimed at reducing service variance, improving response times, and enhancing customer experience.

Oversee national control of parts, tools, materials, and service equipment.

Manage the operations budget, cost controls, and financial performance of the service function.

You have a Bachelor’s Degree in Engineering or a Related Technical Field, 8+ Years Of Operational Management Experience, Preferably in a Service‑Oriented or Engineering‑Based Industry. Demonstrated success in leading in-house operational teams and/or field service.

Proven track record in process improvement and operational optimization.

Experience working with national or multi-regional operations.

Formal training in Lean, Six Sigma, or Continuous Improvement methodologies.

Experience with ERP systems, service management platforms, or operational reporting tools.

Excellent people leadership, communication, and stakeholder management skills.

Health and wellness programs, retirement savings, and employee assistance.

Strong retirement 401k plan with matching.

Growth opportunities: global training, mentorship, and career progression pathways.

Individual learning opportunities, worldwide job opportunities, and technical training from our academy.

This role will be onsite/hybrid at one of Edwards facilities near one of the following cities: Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

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