Front Desk Receptionist (Downtown)

We are seeking a professional, dependable, customer-focused Receptionist to join our downtown Grand Rapids team. The Receptionist manages the front desk, answers and directs incoming calls, coordinates appointments and closings, assists with documents and correspondence, and provides general administrative support to help keep the office running smoothly.

The ideal candidate is organized, approachable, dependable, and comfortable balancing customer service with administrative responsibilities.

Answer incoming telephone calls and direct callers to the appropriate team member.

Complete E-recording documents and distribute or mail documents to the appropriate parties.

Monitor office supplies and place orders as directed by the manager.

Maintain a clean, organized, professional front desk and reception area.

Assist with general administrative and office support as needed.

Strong customer service skills and a professional, welcoming demeanor.

Dependable, reliable, and able to manage multiple responsibilities throughout the workday.

Ability to read, understand, and work with business related documents.

Computer Skills

Experience with Microsoft Office (Outlook, Word, Excel) and comfort working in multiple systems daily.

Ability to accurately enter, review, and retrieve information in company systems, including document management platforms.

Ability to learn new software quickly and troubleshoot basic issues (password resets, printing, scanning, PDF tools).

High school diploma or equivalent required.

At least one year of experience in a receptionist, administrative assistant, customer service, or similar role is preferred.