Head of Operations **URGENT**

Role Overview The Director of Operations is the senior operational leader responsible for driving operational excellence, developing strong leaders, and ensuring consistent business performance at Chick-fil-A Hwy 26 at Precinct Line. This role serves as the Operator’s primary operational partner—translating vision into daily execution while building the systems and leadership depth required for the restaurant to operate smoothly with or without the Operator present. The Director of Operations is responsible for protecting and bringing this vision to life through daily leadership decisions, team development, and operational execution—ensuring it is consistently modeled and reinforced across all shifts and leadership levels.
This role is critical to the long-term health and growth of the business. The Director of Operations creates stability, develops future leaders, and ensures the restaurant consistently delivers on its commitments to guests and team members. For the right leader, this role offers meaningful impact, professional growth, and the opportunity to help shape the future of Chick-fil-A Hwy 26 at Precinct Line.
Lead, coach, and hold accountable Directors, Shift Leaders, and Team Leaders
Develop bench strength through intentional leadership development and succession planning
Conduct regular coaching conversations, performance feedback, and corrective action as needed
Operations & Executio n
Ensure consistent execution of Chick-fil-A systems, food safety, cleanliness, speed of service, and hospitality
Ensure leaders are properly positioned and equipped to “run the shift” independently
People Systems (Hiring, Training & Retention)
Oversee recruiting, hiring, onboarding, and training systems
Ensure training pathways are executed consistently and effectively
Financial & Business Performance
Drive strong operational and financial results
Partner with the Operator on controllables, food cost, and waste management
Set and execute against daily, weekly, and monthly performance targets
Use data to diagnose issues, identify trends, and drive continuous improvement
Track and manage key KPIs, including:
Food safety and quality
Training completion and leadership readiness
Document, follow, and improve systems as the business grows
Strategic Partnership
Serve as a thought partner to the Operator in executing the long-term vision
Support growth initiatives, new systems, and change management
Sustain Top 20% chain-wide customer experience scores for four consecutive quarters
Ensure consistent execution of Chick-fil-A standards across all shifts
Financial Performance & Margin Growth
Improve labor performance by a minimum of 1% annually while maintaining service quality
Improve food cost by at least 0.40% through waste reduction and inventory management systems
Identify and implement at least two operational or financial improvement initiatives annually
Maintain structured development plans for all leaders
Conduct consistent performance and development conversations
2+ years of leadership or management experience (restaurant or hospitality preferred)

• Proven ability to lead teams, manage systems, and drive measurable results
• Data-driven mindset with the ability to turn insights into action
• Willingness to work varying schedules, including nights, weekends, and holidays (45+ hours/week)
• Ability to meet the physical demands of a restaurant environment (standing for long periods, lifting up to 50 lbs, working around hot equipment)

Experience developing leaders and building business plans
Familiarity with budgeting, labor management, and controllable
Comfort using Apple-based systems, Google Workspace, and email tools
They’re not just part of our business; they are its very foundation. That’s why we choose to invest in them by providing a nurturing work environment where they feel personally cared for and where they can learn valuable business and people skills.
Flexible work schedules: With your help, we will always try to arrange your work schedule around them.
Free food: You will get free meals for yourself on your working days regardless of how long your shift is.
The entrepreneurial nature of our business and your position guarantees that there is always room for growth financially. Closed on Sundays: All Chick-fil-A restaurants are closed on Sunday so that you can have a guaranteed day off to spend with family and friends.
We offer health, dental, and vision insurance.
Leadership & personal development: We offer our leaders the opportunity to attend world-class leadership training from the most brilliant organizations and leaders working today to help our leaders increase their leadership capacity.
We know that you want to plan for your future, so we offer a competitive 401k retirement plan that includes a generous company match to eligible employees.
Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food. This franchise is owned and operated by CJ Cook.
Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Bonus pay

Flexible schedule

• Health insurance
• Dental insurance
• Life insurance
• Disability insurance
• Paid training

Job Type: fulltime
10 hour shift

• Overtime
• Day shift
• Night shift
• 12 hour shift

Education: High school diploma required, bachelor's degree preferred
On-site
Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.