Community Health Liaison-Community Outreach

STR Behavioral Health is a leading substance use and mental health disorder outpatient treatment center. Our programs include partial hospitalization treatment and intensive outpatient treatment (day and night programs) with supportive housing options. Both treatment programs are supported by a psychiatric provider, licensed clinicians, and experienced professionals. Multiple Health Plan Options

Flexible Dental & Vision Plan Options

100% Company Paid EAP Emotional Well-Being Support

100% Company Paid Critical Illness (with health enrollment plan)

Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts

The Community Outreach Liaison plays a crucial role in connecting clinical partners, clients, and families with the right clinical resources. They serve as a liaison and partner, educating communities, providers, clients, and families about treatment services. Additionally, the Community Outreach Liaison supports local admissions by acting as a welcoming concierge for incoming clients, families, and clinical partners at the facility.

Maintains frequent and close working relationships with the Executive Director, National Director of Business Development and team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.

Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility's presence in the local market.

• Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• This process involves quickly assessing the viability of potential admissions, addressing challenges posed by ambivalent clients and families, and evaluating the clinical and financial feasibility of admissions.
• Articulates how our facility's programming aligns with each potential client's situation and requirements.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Offers a high level of customer service and communication to referral sources, clients, and families.
• Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
• Builds a strategic regional growth plan by evaluating, analyzing, and interpreting facility and market utilization data.
• Executes sales and retention strategies and plans, successfully close new business in accordance with pre-determined targets.
• Develops goals and timelines for closing new and enhanced key account opportunities.
• Collaborates with facility and corporate leadership to leverage strategic initiatives.
• Support the local facility clients and alumni

Functions within the guidelines of the facility's Code of Ethics and in accordance with corporate compliance.

• Represents the program within the community at local, regional, and national events, as requested.
• High School diploma required with a minimum of 2 years experience in the healthcare field.

Work Standards - Sets high standards of performance for self; Building Collaborative Relationships - Generates alliances internally and externally by continuously identifying and acting on those things that will create success for our organization and the clients.

Contributing to Team Success - Actively participates as a committed member of a team and works with other team members to help complete goals and deliverables.

Practicing Resourcefulness - Contributes to small business environment by taking ownership of one's position in the team and resolves productivity and efficiency problems by being seeking solutions.

STR Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.