Full or Part Time Reservationist

$18-25 hourly depending on experience

*This position does have the option to be a hybrid position but does require in person training*

INNS OF AURORA, LLC CORE VALUES:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

Courage

Initiative

Dependability

Flexibility

Integrity

Judgment

Respect for others

Position Purpose:
Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.

Weekend and Evening Availability is Required
Responsibilities/Duties/Functions/Tasks:

Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.

using available resources to accommodate guest requests within parameters

Communicate with guests primarily via phone and e-mail, occasionally in person.

Act as a brand ambassador to curate "the perfect stay" for each and every guest

Provide back-up support for guest services staff members, as needed.

Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity

Strategically up-sell guests to maximize revenue

Provide tours to guests, if requested

Provide support for Sales Department

Maintain an approachable, knowledgeable, and accommodating attitude

Answer general inquiries and direct phone calls to their appropriate departments

Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor

Maintain knowledge of current area events, activities, and hours of operation

Maintain knowledge of guest policies, room rates, and availability

Other duties, as assigned

Qualifications:

High school degree

Comfortable working in a highly technical, multi-system driven environment

Knowledge of high-touch operations and service requirements

Ability to work independently and exercise excellent judgement

Excellent written and verbal communication skills

Proficiency in Microsoft Office programs and strong computer literacy

Ability to multi-task effectively under fast-paced working conditions

Must demonstrate a professional demeanor and possess highly developed interpersonal skills

Flexibility with hourly schedules, including weekend, holiday and evening availability

PREFERENCES

Prior experience in hotel operations/ reservations

Experience working with Stay n' Touch PMS and Synxis CRS

Specialized historical knowledge of Cayuga County

Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn

Familiarity with IOA properties

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

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