Full-Time Restaurant Reservationist

Join us at Accor, where life pulses with passion!​
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​
You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,​
Reporting to the Reservations & Revenue Manager, the Reservations Agent is responsible for effectively coordinating all hotel room requirements (group rooming lists, billing, VIP’s, special requests etc.) in accordance with established standards set out by the hotel and company.
Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
Responsible for changes, cancellations, billing, upgrading, etc for all guests
Responsible for charging advance deposits, no-show fees and cancellation fees
Liaise with Conference Services team and/or group contact to ensure accuracy of rooming lists and billing instructions.
Assist in providing reservation related training to applicable operational departments
Review group resumes each week and double check VIP/staff reservations (rate, room type, billing, etc.) Research and support any / all Travel Agent commission inquiries
Ancillary support to the Wholesale and Business Travel team as needed
Lead by example in demonstrating high levels of guest service, teamwork and “stepping out of the box” where possible
Support the hotel’s ongoing service and standards and philosophy.
Other projects and duties as assigned.
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Rate of Pay: $26.50-28.30 per hour
Must have excellent written and verbal communication skills and telephone manners
Strong typing and clerical skills, and ability to multitask
Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Passkey
Must be proficient in Microsoft Excel and Word.
Previous front office and/or reservations experience is an asset.
A passion for guest service.
Must be willing to work all shifts/days of the week
All your information will be kept confidential according to EEO guidelines.

Job Type: Permanent
Job Schedule: Full-Time