Head of Hospitality & Food Services

Compensation
Salary: 70,000 - 80,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training

Job Summary
We are seeking an experienced Patient Services Manager to lead our Patient Services team within a large acute care hospital in New York City, NY. This premier healthcare facility serves a diverse patient population and operates approximately 1,200 licensed beds, utilizing a bedside service model and pod‑based service system to deliver exceptional patient‑centered care.

Key Responsibilities

Lead and oversee all patient food service operations, ensuring services align with physician orders, nutritional requirements, and patient needs.

Recruit, train, coach, and develop Patient Services team members to promote operational excellence and high‑quality service delivery.

Ensure compliance with special diets and modified meal plans while accommodating patient preferences within prescribed dietary guidelines.

Drive patient satisfaction initiatives and foster a culture of service excellence throughout the department.

Maintain compliance with federal, state, and accrediting agency regulations, including HIPAA requirements, patient rights standards, and facility policies.

Participate in and lead patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement (QAPI) initiatives to support continuous improvement.

Qualifications

Associate degree with at least one year of experience in food service, healthcare hospitality, nutrition services, or a related field; or a bachelor’s degree in Food Service Management, Nutrition, Hospitality Management, or a related discipline.

Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) credential preferred.

Minimum one year of food service management experience, preferably within an acute care hospital environment.

ServSafe® certification preferred.

Strong proficiency with Microsoft Office applications, electronic medical records (EMR), and diet office management systems.

Excellent leadership, communication, and customer service skills with a commitment to enhancing the patient experience.

Benefits

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Equal Employment Opportunity Statement
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history to apply. Certain positions may require Florida Level 2 background screening.

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